Who are we  

Blackbaud, a SaaS solution provider that powers Social Good through software, 

services, expertise, and data intelligence, is seeking a Customer Contact Data Analyst 

who has a passion for data and an obsession for delivering high quality solutions and 

actionable insights to internal and external customers.  

What we are looking for 

The Technology Enablement Trainer strengthens Customer Success by delivering the 

training and resources that help teams use internal tools effectively.  In this role, you will 

become an expert in key internal systems and tools.  You will create and deliver 

interactive courses to increase the knowledge and technical skills of our teams.  The 

Technology Enablement Trainer will collaborate closely with our business teams, and 

other training experts, to deliver quality content that sets up team members to succeed 

through optimal use of systems and tools.  

Responsibilities  

• Collaborate with global business area leaders and subject matter experts to 

translate business needs to training goals & learning paths.  

• Design, develop, deliver & engage effective training courseware through advance 

scripting, storytelling, demonstrations, interactive learning techniques.  

• Apply adult learning principles, methodologies and techniques in the training 

development framework.  

• Lead virtual instructor led (VILT) training sessions, webinar, workshop for 

Blackbaud global teams. 

• Develop comprehensive training materials including advanced presentations, 

workflows, user guides, job aids, hands‑on labs, process walk‑throughs, and 

e‑learning modules 

• Partners with IT, Product, HR, and Business teams to understand technology 

changes and training requirements.  

• Act as a liaison between technical teams and business stakeholders to simplify 

complex technical concepts and convert them into digestible learning content 

• Create AI coaches to supplement training courses.  

Sensitivity: Internal 

• Evaluate training effectiveness using assessments, feedback, and performance 

metrics.  

• Monitor training consumption & provide monthly reporting (with help from the 

reporting team) and recommendations for enablement based on consumption 

patterns.  

• Prioritize and manage projects to completion and meet desired milestones for 

the teams.  

Qualifications 

• 5–7 years of experience in technology training, IT training, corporate learning, or 

enablement roles.  

• Bachelor’s degree in computer science, Information Systems or related field. 

• Proven experience translating complex business and technical requirements into 

structured training programs 

• Experience designing AI‑driven training solutions 

• Experience working with business leaders and translating business goals into 

training requirements.  

• Hands-on experience delivering training for business applications, software 

tools, or enterprise platforms. 

• Exceptional verbal and written communication skills, with the ability to simplify 

complex concepts 

• Familiarity with Learning Management Systems (LMS) and e-learning tools. 

• Experience using recording & editing tools (Camtasia preferred),Doceboor other 

learning management systems. 

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube ​

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.