Technical Writer
To see similar active jobs please follow this link: Remote Development jobs
Overview
As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.
What you’ll do
Live by and champion our values: #accountability, #collaboration, #iteration, #details
Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents.
Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
Assist with writing internal training modules, internal guides and documentation, and macros
Maintain our existing internal & external product documentation
Meet deadlines for content tasks
Prioritize documentation tasks based on shifting Product priorities
What you’ll bring
Proficiency with technical writing and communication – grammar, spelling, syntax, style
Skillful at breaking down complex information into easily understood sections for a less technical audience
An exceptional eye for detail with excellent organizational and communication skills
An instinct for recognizing when knowledge is missing and a passion for closing the gaps
Confidence in sharing information
A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor
Ability to juggle multiple projects and priorities
1+ years of experience at Recharge training/technical writing or 2+ experience in training/technical writing at a SaaS company
Ability to pass a written assessment on writing skills
About the job
Technical Writer
To see similar active jobs please follow this link: Remote Development jobs
Overview
As a Technical Writer on the Product Support team, you will be responsible for ensuring an accurate and comprehensive library of Recharge knowledge. This includes maintaining our external Help Center and internal Knowledge Base, as well as creating net-new content as new features are created. This role is a perfect fit for those with a great eye for detail, as you'll be required to ensure our published works are consistent with product updates and releases. While the Product Support team is collaborative, you will be responsible for managing specific product lines and feature releases, so project management experience is a bonus. This role requires exceptional written and verbal communication skills, as well as the ability to constantly be critically thinking and assessing any knowledge gaps.
What you’ll do
Live by and champion our values: #accountability, #collaboration, #iteration, #details
Use your ability to simplify complex issues and technical writing expertise to create product documentation that boosts the excellence of both our merchants and agents.
Execute on a user-journey based learning approach to ensure customers are leveraging the Recharge platform to deliver business value.
Communicate with Product Support Engineers, Product managers and other stakeholders when product additions or changes are being developed that require documentation.
Assist with writing internal training modules, internal guides and documentation, and macros
Maintain our existing internal & external product documentation
Meet deadlines for content tasks
Prioritize documentation tasks based on shifting Product priorities
What you’ll bring
Proficiency with technical writing and communication – grammar, spelling, syntax, style
Skillful at breaking down complex information into easily understood sections for a less technical audience
An exceptional eye for detail with excellent organizational and communication skills
An instinct for recognizing when knowledge is missing and a passion for closing the gaps
Confidence in sharing information
A ‘winning as a team’ attitude and a polite, patient, caring, calm, and professional demeanor
Ability to juggle multiple projects and priorities
1+ years of experience at Recharge training/technical writing or 2+ experience in training/technical writing at a SaaS company
Ability to pass a written assessment on writing skills