Technical Writer II

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to 'Change the world to value skills over pedigree'.This position is full-time and remote in India. As a Technical Writer II, you will have a unique blend of skills and qualities to excel in this role, especially when managing multiple projects and ensuring timely delivery within release timelines. 

You will be working on:

• Project management: Work with cross-team members from the Support, Product, Product Marketing, and Release teams to release necessary documentation for customers on time.

• Drive effective communication and expectation setting to ensure smooth workflow and timely responses to ad-hoc requests.

• Work closely with product managers to understand and document product capabilities in our knowledge base.

• Take ownership of the customer enablement academy, spearheading its transformation by setting clear guidelines and collaborating closely with field teams to meet consumer needs. 

• Drive innovation by leveraging AI tools to optimize the knowledge base and the academy's effectiveness.

• Utilize available data from the knowledge base and academy to prioritize enhancements effectively. Analyze trends and feedback to ensure that resources are allocated toward initiatives with the highest impact on customer experience and satisfaction.

We are looking for:

• Excellent project management abilities to effectively coordinate and prioritize tasks across multiple projects and stakeholders. This includes setting clear milestones, managing deadlines, and adapting to changing requirements.

• Attention to detail is paramount in technical writing, particularly in maintaining consistency in formatting, style, and adherence to brand guidelines. You should meticulously review content to ensure accuracy and clarity.

• Must have a keen eye for visual elements such as images, GIFs, and screenshots.

• Understand the importance of visual aids in enhancing comprehension and be capable of selecting or creating visuals that effectively complement the written content.

• Follow established writing guidelines, industry standards, and best practices. This includes familiarity with style guides (e.g., APA, Chicago Manual of Style, & Microsoft Manual of Style - MSTP) and compliance requirements (e.g., GDPR, accessibility standards).

• Be proficient in using various tools and software to streamline their workflow and enhance productivity. This includes authoring tools (e.g., MadCap Flare, Adobe RoboHelp), version control systems (e.g., Git), AI tools (e.g., Chat GPT, Gemini, Claude), and collaboration platforms (e.g., Confluence, Google Docs). Other tools include Grammarly, Camptasia, Trainn, Jira, Zendesk etc.

• Possess excellent written and verbal communication skills to collaborate effectively with cross-functional teams and stakeholders.

• Demonstrate a commitment to continuous learning, staying updated on industry trends, tools, and best practices, and adapt quickly to changes. Effectively use AI tools to optimize work. 

• Be adept at troubleshooting and problem-solving, especially when faced with challenging technical concepts or ambiguities in requirements. Thinking critically and finding creative solutions is essential for overcoming obstacles and delivering high-quality documentation.

Benefits & Perks:

We have a full package of competitive benefits and perks, which include:

• One-time home office set up stipend

• Monthly Remote Work Enablement Stipend

• Professional Development Reimbursement

• Wellbeing Benefits (Headspace, Cleo, etc)

• Unlimited paid time off, paid leave for new parents, and flexible work hours

• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents

• Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $100 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,500+ companies across industries and 24M+ developer around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We’re data-driven givers who take full ownership of our work and love delighting our customers!

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Notice to prospective HackerRank job applicants: We’ve noticed fake accounts posing as HackerRank Recruiters on Linkedin and through text. These imposters trick you into paying them for jobs/providing credit check information. Here’s how to spot the real deal:

• Our Recruiters use @hackerrank.com email addresses.

• We never ask for payment or credit check information to apply, interview, or work here. 

Thanks for your interest in HackerRank!

#LI-Remote