The Technical Instructional Designer is responsible for designing and developing new, engaging, and effective learning solutions and instructional experiences for GitLab customers, partners, and/or sales & customer success professionals that help these audiences achieve desired learning outcomes.

What you'll do

• Design and develop experiential learning solutions that support adult learning best practices, address needs identified in a job/task analysis, drive behavior change, and improve performance of GitLab customers, partners, and/or sales teams

• Follow GitLab branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for external audiences

• Create and curate customer learning content using the latest technology and innovative techniques (especially via but not limited to scalable online delivery)

• Build and maintain valued relationships with key stakeholders and external vendors

• Design interactive courseware and video using adult learning theory that appeals to various learning styles and international audiences

• Utilize various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective, and technically functional

• Develop instructionally sound knowledge, skill, and job performance-based assessments

• Evaluate the business impact of learning programs through the use of learning and performance metrics

• Gain a working knowledge of the various functional and technological product areas of GitLab

• Closely partner and collaborate with other members of the Field Enablement team to continuously improve existing learning programs based on the latest research in adult education

• Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed

• Be a mentor to sales enablement program managers, trainers, and business partners on best practices in instructional design and enablement solutions

• Take on additional projects and responsibilities as needed

What you'll bring

• Bachelor’s degree required; Master’s Degree in Instructional Development, Training Education/Communication is preferred

• Demonstrated progressive related work experience in B2B SaaS customer, partner, and/or sales training instructional design (or equivalent combination of transferable experience and education)

• Deep experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom)

• Proven experience designing and developing scalable, engaging, online training is a must

• Demonstrated experience working with multiple industry-recognized instructional design models preferred

• Must have the ability to work in an ever-changing, project-driven environment with a strong design sensibility when creating all customer, partner, and sales training and enablement instructional materials

• Strong oral and written communication skills and diverse experience working with internal customers and stakeholders in both live and virtual environments

• Proven ability to clearly articulate complex concepts in simple terms is essential

• Excellent team player

• Must be detail-oriented and have strong project management skills needing minimal supervision

• Experience with a wide range of modern e-learning authoring tools (e.g., recent versions of Adobe Captivate, Articulate 360 Suite, Go Animate, Elucidat, etc.)

• Working knowledge and application experience using reveal.js, Articulate 360, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools

• HTML5, xAPI, mobile learning, and adaptive learning experience desired

• Experience working with a variety of Learning Management and Learning Experience Systems and various virtual meeting management tools such as Zoom is a plus

• Familiarity with statically generated websites is preferred, as we take a handbook-first approach to Field and Customer Enablement

• Knowledge of the software development life cycle, DevOps, and/or open source software is preferred

• Ability to use GitLab

How GitLab will support you

• Benefits to support your health, finances, and well-being

• All remote, asynchronous work environment

• Flexible PTO (paid time off)

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget 

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.