Technical Delivery Manager

Responsibilities:

• Effectively lead and motivate client technical teams providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms - from streaming, to data lakes, to analytics, and beyond across a progressively evolving technical stack.

• Maintain knowledge of current modern data technology in order to guide and mentor and collaborate with team members to articulate best practices and improvements to customers on how to best leverage their modern data platform. 

• Collaborate with the technical teams to build Epics, Stories, and Tasks in order to mature and improve our customer’s data platform.  Delegate to and coach Architects and Engineers and ensure successful and timely delivery of these Epics.

• Provide Delivery Leadership for multiple customer accounts simultaneously, consistently deliver quality client services by driving high-quality work products within expected timeframes and on budget, ultimately responsible for the overall success of those accounts.

• Develop strong relationships with sponsors and stakeholders, keep them informed of progress and expected outcomes, host leadership discussions, and explore and identify new opportunities to bring value to our customers.

• Ensure the team is trained and prepared to deliver, process documentation is provided and accurate, internal and external communication is being properly handled.

• Maintain proper staffing levels and properly balance delivery between US and India team members to ensure successful handoffs and continuous delivery.

• Actively involved in major incident response to ensure proper communication, escalation, staffing, and cover any gaps.

• Deliver feedback and make improvements to our overall service to benefit all existing and future customers through process improvement, knowledge sharing, and creating accelerators. 

• Be an ambassador of company core values and drive initiatives to constantly build upon and improve culture of accountability and responsibility within the delivery teams.

Qualifications:

• At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management.

• Passion and curiosity for learning new technologies and skills.

• Knowledge of technology trends and ability to use current technological trends to build a business strategy.

• Experience with either Amazon Web Services (AWS) or Microsoft Azure

• Technical knowledge deploying and managing some of the following cloud / data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks. 

• Passion for leading a technical operations team through multiple large or complex projects and mentoring team members.

• Experience scoping activities on large scale, complex technology infrastructure projects.

• Experience owning Incident and Escalation processes, ensuring coordination and effective communication during major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation.

• Previous experience working directly with global customers and business partners.

• Confidence, excellent communication skills, and customer relationship management skills for guiding discussions with customer stakeholders at the director and VP level through face-to-face interactions, written communication, and formal presentations.

• Experience coordinating with the technical teams managing IT infrastructure services or Modern Data Platforms for multiple customers of various sizes.

• Strong leadership skills.

• Professional track record of creating, challenging, and improving processes and procedures.

• Highly organized.

• Strategic thinker.

• Problem-solver.

• Flexibility in working across timezones as needed.

• Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions

• Bachelor's degree in Computer Science or a related field (preferred but not required; we value real-world experience).

Why phData? We Offer:

• Remote-First Workplace

• Medical Insurance for Self & Family

• Medical Insurance for Parents

• Term Life & Personal Accident

• Wellness Allowance

• Broadband Reimbursement

• Continuous learning and growth opportunities to enhance your skills and expertise

• Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content