Technical Customer Service Advisor

Technical Customer Service Advisor (Work From Home!)

Starting pay rate is $17.31 an hour (plus incentive and bonus programs).

Full-time shifts that begin between 10am - 1:15pm CST.

The chance to make a difference in people’s lives. 

Accelerated career opportunities!

About the Technical Customer Service Advisor Role (Work from Home!) role:

We all rely on technology, every day. We depend on it. Phones, tablets, smart watches, earbuds. It’s our lifeline to connect or seclude ourselves. And, it has to work, all the time. But what if it doesn’t. That’s where the Technical Customer Service Advisor comes in. 

As a member of the team, you will manage a high volume of incoming calls, where you will help people by actively listening to understand customers' needs and answering their questions by navigating through multiple systems. You make a difference in the caller’s life.  

There is a lot of information available about this rewarding opportunity we want you to be familiar with before applying, so click the link below to open a new tab to learn all about it. The page has real-life call samples, provides insights into career opportunities, has video testimonials, answers the most frequently asked questions and more!

https://careers.conduent.com/us/en/technical-customer-service-advisors 

Excited? Here are the requirements of the role:

• Interested and compassionate about helping others
• Be at least 18 years or older
• Have a High School Diploma, or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of customer service experience
• Have high speed broadband internet access meeting the following speeds:

download = ≥10, upload ≥3, Ping ms <175

(no Wi-Fi or satellite internet, you must have ethernet connections)

• Have strong computer knowledge, including ability to accurately type at least 30 wpm
• Have a workspace with a door that can be closed and only be accessed by you during your work hours
• Have excellent English written and verbal communication skills
• Flexibility to receive a full-time, five-day work schedule between Monday – Sunday between the hours of 10am – 10:15pm CST.

In return we offer:

• $17.31 per hour plus incentive and bonus programs
• Health Benefits for you and your family, including medical, dental, vision starting from day one of work
• Accelerated career opportunities within the team based on performance
• Paid Time Off
• An opportunity to work for a company passionate about helping people
• A supportive team and work environment 

What we look for:

• Can commit to 100% attendance for five weeks of paid training
• Be able to work independently with discipline and motivation to succeed in a virtual environment
• Problem solvers who can build a genuine connection with a customer, and provide calm conflict resolution for complex customer issues 
• Ability to navigate multiple applications and research solutions with ease
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Preferably, have previous Contact Center and/or work from home experience

We have a variety of schedules available which will include at least one weekend day.  You must be flexible to receive a schedule Monday – Sunday, with your shift time beginning between the hours of 10am to 1:15pm CST.  Shifts are typically in 9-hour increments, with 1-hour unpaid lunch.

Once you have applied to the role, you will be asked to complete a short typing assessment (on a computer) and a multiple-choice scenario-based assessment (mobile device friendly).  Tip: If you do not have access to a computer with a keyboard, you can find a local computer like a library, to use for the typing assessment.  P.S. Keep an eye out on your spam folder from messages from the recruiting team.

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: Minneapolis - MN, Chicago - IL, New York City - NY, Portland – OR, Montgomery County - MD, Seattle - WA, Washington, DC.

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.  You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.  We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.31 per hour.

#RemoteAP