Technical Business Analyst

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 400 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

As a Technical Business Analyst, you'll be a vital link within one of our Network Automation teams, bridging the gap between business needs and technical solutions. You'll translate functional requirements from stakeholders into clear, actionable technical specifications for engineers. Your core responsibilities include in-depth requirements analysis, process documentation, and effectively communicating complex findings to both technical and non-technical audiences.

We're looking for an analytical thinker who excels at eliciting detailed problem statements, defining clear acceptance criteria with the QA team, and fostering seamless communication across the entire development lifecycle.

What You’ll Be Doing

• Leading discovery sessions with stakeholders to capture and document service automation and system requirements, ensuring a clear and shared understanding of desired outcomes across the organisation.

• Visualising complex concepts through technical designs, service orchestration workflows, system requirements, and business processes to facilitate clear understanding and alignment on business outcomes.

• Translating functional requirements into detailed technical specifications, effectively bridging the gap between business and engineering teams.

• Owning and prioritising the team's backlog of user stories.

• Collaborating closely with engineers to ensure precise communication and refinement of product requirements.

• Facilitating agile refinement sessions to drive a shared understanding of project goals and impacts across diverse teams.

• Continuously improving existing processes to optimise collaboration and efficiency between business and engineering teams

What We Are Looking For

• 5+ years of dedicated experience in Business Analysis or a closely related technical role.

• Proven expertise in collaborating with stakeholders to define, validate, and secure agreement on effective solutions.

• Exceptional ability to produce clear, concise, and comprehensive documentation.

• Translating complex technical concepts into understandable terms for both technical and non-technical audiences.

• Robust analytical and conceptual thinking skills essential for dissecting intricate business problems.

• Superior planning, organisational, and time management capabilities to effectively prioritise and manage multiple initiatives.

• Solid understanding and demonstrable experience applying Agile principles within software development teams.

• Practical experience with APIs, web services, and web-based software projects.

• Understanding of networking concepts is highly beneficial

What We Offer

• Flexible working environment – a remote-first culture with coworking options available

• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program

• Health and wellness support – through a wellness allowance and employee wellbeing initiatives

• Comprehensive learning support – generous study and training allowance plus paid study leave

• Creative, modern workspaces – designed to inspire when you're not working remotely

• Motivated, inclusive team – work alongside industry experts and fresh talent

• Recognition programs – celebrate achievements with our Legend and Kudos awards

• For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under '@megaportau.com'.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.