Technical Account Manager

Job Summary

The Technical Account Manager (TAM) plays a pivotal role and is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers. 

The TAM serves as a trusted technical advisor to ensure successful implementations where the customers become a positive reference and continue their journey on Postgres technology. This role is the customer's single point of contact into all technical areas of EDB. As such, the TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.

TAMs are focused on adopting and expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity. 

**Candidate Note = We are looking for candidates who are located only in the United States, preferably in the Central or Mountain Time Zone. This role is 100% remote. 

What your impact will be:

• Close consultative technical engagement with several large customers in North America

• Establish a working relationship with customer’s senior technical leadership team and become their trusted advisor

• Help customers maximize the value of their Postgres investment

• Assist customers develop and deploy Postgres proliferation strategies 

• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management)

• Coordinate the interaction between EDB’s internal team members, such as: Professional Services, Field CTO, CSM, Technical Support, Account Team, and the customer

• Maintain current functional and technical knowledge of the entire EDB product line

• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements

• Help to document best practices in developing and deploying EDB solutions

• Function as a front-line technical resource for 'best practice' and informal customer questions

• Manage customer escalations and coordinate with the technical support team for faster resolution.

• Travel is required up to 25% percent of the time

What you will bring:

• Communication is key! Excellent communication and interpersonal skills is a must. 

• At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases 

• Technical skills in data management platforms, operating systems, cloud technologies, and technical architecture

• Excellent analytical skills regarding technical and project management issues

• Good understanding of strategic sales process

• Well-developed organizational skills with an ability to manage competing client demands

• Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred

• The TAM is expected to complete the EDB Postgres Professional Certification within 6 months, and stay current in all EDB training and certification programs at all times

What will give you an edge:

• Knowledgeable about data analytics and AI/ML concepts