Team Lead Coordinator - Internal Candidate
PaceMate Team Lead Coordinator (full-time, remote) Primary Location: All U.S. Locations (remote) JOB SUMMARY We are currently seeking a Remote Team Lead Coordinator Lead who in addition to Cardiac Device Specialist responsibilities, will be an extension of clinical leadership to guide clinical decision making for the team. The Team Lead Coordinator assists with identifying needs for education and competencies while working with leadership to continue to build the overall Clinical Services line, processes, offerings, and resources, as directed by leadership. PaceMateLIVE is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage feature that focuses on the actionable first. Joining the PaceMate team means becoming a vital part of a groupthat is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. PaceMateoffers those employees working full-time a robust compensation and benefit packageto include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Assist with decision-making regarding transmission processing and protocols.
Assist with empowering the team through educational resources.
Support the clinical team by answering team questions (ex. Questions relating to department policies, procedures, workflow and monitoring the admin channel).
Assist with alert triage and zoom calls.
Create daily team assignments based off data in AQS and reassign as needed.
Assist with peer interviews in the interview process.
Responsible for attending a minimum of one clinical team lead call and three general team calls per month.
Present at least 2 case study, coffee chat, or clinical call presentations per year.
Maintain appropriate levels of current knowledge and the ability to interpret, comprehend and apply departmental policies.
Assist with process and workflow document review.
Report pertinent information to clinical managers.
Maintain advanced knowledge of PaceMate products and services (ex. Billing, understanding of vendor and PML alerts and flags).
Assist in ensuring consistency in practices and PaceMate Mission, Vision, and Customer Service standards are met. Adhere to the Code of Conduct and all Company Policies and Procedures.
Involvement in special projects or other duties as assigned.
QUALIFICATIONS: An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE
A qualified candidate must hold an undergraduate or associate degree, preferably in Business Administration, healthcare, or a related field preferred, or an equivalent combination of education and experience.
Minimum of 5 years of relevant experience required.
IBHRE certification (CDRMS, CCDS, or CEPS) required within one year of promotion.
Demonstrates exceptional relational an
Demonstrated exceptional relational and communication skills required.
Excellent critical thinking skills required.
Ability to manage multiple priorities, while maintaining attention to detail required.
A demonstrated track record of following through on commitments and deadlines required.
Excellent planning, organizational, and time management skills required.
All new candidates must hold a current Cardiac Device Specialist II r Senior Cardiac Device Specialist role at PaceMate to apply within.
The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset.
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access.
REPORTING RELATIONSHIPS Supervised by: Clinical Manager Supervises: None Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $34.61 - $44.23 hourly, depending on education and experience. COMPANY DESCRIPTION PaceMate is a pioneering force in cardiac remote monitoring and data management. Were driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform PaceMateLIVE. As the industrys only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how togetherWe never miss a beat.
About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMates Auto-Triage prioritizes patients based on clinician-customized standardsnot device alertsresulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMates software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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Team Lead Coordinator - Internal Candidate
PaceMate Team Lead Coordinator (full-time, remote) Primary Location: All U.S. Locations (remote) JOB SUMMARY We are currently seeking a Remote Team Lead Coordinator Lead who in addition to Cardiac Device Specialist responsibilities, will be an extension of clinical leadership to guide clinical decision making for the team. The Team Lead Coordinator assists with identifying needs for education and competencies while working with leadership to continue to build the overall Clinical Services line, processes, offerings, and resources, as directed by leadership. PaceMateLIVE is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage feature that focuses on the actionable first. Joining the PaceMate team means becoming a vital part of a groupthat is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. PaceMateoffers those employees working full-time a robust compensation and benefit packageto include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Assist with decision-making regarding transmission processing and protocols.
Assist with empowering the team through educational resources.
Support the clinical team by answering team questions (ex. Questions relating to department policies, procedures, workflow and monitoring the admin channel).
Assist with alert triage and zoom calls.
Create daily team assignments based off data in AQS and reassign as needed.
Assist with peer interviews in the interview process.
Responsible for attending a minimum of one clinical team lead call and three general team calls per month.
Present at least 2 case study, coffee chat, or clinical call presentations per year.
Maintain appropriate levels of current knowledge and the ability to interpret, comprehend and apply departmental policies.
Assist with process and workflow document review.
Report pertinent information to clinical managers.
Maintain advanced knowledge of PaceMate products and services (ex. Billing, understanding of vendor and PML alerts and flags).
Assist in ensuring consistency in practices and PaceMate Mission, Vision, and Customer Service standards are met. Adhere to the Code of Conduct and all Company Policies and Procedures.
Involvement in special projects or other duties as assigned.
QUALIFICATIONS: An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE
A qualified candidate must hold an undergraduate or associate degree, preferably in Business Administration, healthcare, or a related field preferred, or an equivalent combination of education and experience.
Minimum of 5 years of relevant experience required.
IBHRE certification (CDRMS, CCDS, or CEPS) required within one year of promotion.
Demonstrates exceptional relational an
Demonstrated exceptional relational and communication skills required.
Excellent critical thinking skills required.
Ability to manage multiple priorities, while maintaining attention to detail required.
A demonstrated track record of following through on commitments and deadlines required.
Excellent planning, organizational, and time management skills required.
All new candidates must hold a current Cardiac Device Specialist II r Senior Cardiac Device Specialist role at PaceMate to apply within.
The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset.
REQUIRED EQUIPMENT
Must have access to stable, reliable internet access.
REPORTING RELATIONSHIPS Supervised by: Clinical Manager Supervises: None Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $34.61 - $44.23 hourly, depending on education and experience. COMPANY DESCRIPTION PaceMate is a pioneering force in cardiac remote monitoring and data management. Were driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform PaceMateLIVE. As the industrys only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how togetherWe never miss a beat.
About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMates Auto-Triage prioritizes patients based on clinician-customized standardsnot device alertsresulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMates software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.