Job Summary: Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly? If so, wed love to meet you! Were a trusted partner helping businesses communicate, collaborate, and grow. Were looking for a motivated Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.

What Youll Do

• Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.

• Handle moves, adds, changes, and account maintenance for client systems.

• Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.

• Deliver outstanding customer service via phone, email, and ticketing platforms.

• Escalate complex issues to Tier 2/3 support teams when needed.

• Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.

• Participate in a rotational on-call schedule (with paid coverage).

What Were Looking For

• Hands-on VoIP experience is required: youve worked with VoIP platforms and know how to troubleshoot and configure them.

• Customer service expertise: you remain calm, positive, and solution-oriented when assisting clients.

• Strong problem-solving skills: you can diagnose issues quickly and apply practical solutions.

• Detail-oriented mindset: you take pride in accuracy and thoroughness.

• Positive, team-first attitude: eager to learn, collaborate, and support client success.

• Available to work EST.

Why join us

• Be part of a growing technology company that values innovation, teamwork, and client success.

• Gain hands-on experience with cutting-edge VoIP technologies.

• Opportunities for career growth and skill development in tech support and beyond.

• Competitive compensation, paid on-call shifts, and a collaborative culture.