Support Specialist (VoIP)
Job Summary: Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly? If so, wed love to meet you! Were a trusted partner helping businesses communicate, collaborate, and grow. Were looking for a motivated Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.
What Youll Do
Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.
Handle moves, adds, changes, and account maintenance for client systems.
Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.
Deliver outstanding customer service via phone, email, and ticketing platforms.
Escalate complex issues to Tier 2/3 support teams when needed.
Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.
Participate in a rotational on-call schedule (with paid coverage).
What Were Looking For
Hands-on VoIP experience is required: youve worked with VoIP platforms and know how to troubleshoot and configure them.
Customer service expertise: you remain calm, positive, and solution-oriented when assisting clients.
Strong problem-solving skills: you can diagnose issues quickly and apply practical solutions.
Detail-oriented mindset: you take pride in accuracy and thoroughness.
Positive, team-first attitude: eager to learn, collaborate, and support client success.
Available to work EST.
Why join us
Be part of a growing technology company that values innovation, teamwork, and client success.
Gain hands-on experience with cutting-edge VoIP technologies.
Opportunities for career growth and skill development in tech support and beyond.
Competitive compensation, paid on-call shifts, and a collaborative culture.
About the job
Apply for this position
Support Specialist (VoIP)
Job Summary: Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly? If so, wed love to meet you! Were a trusted partner helping businesses communicate, collaborate, and grow. Were looking for a motivated Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.
What Youll Do
Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.
Handle moves, adds, changes, and account maintenance for client systems.
Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.
Deliver outstanding customer service via phone, email, and ticketing platforms.
Escalate complex issues to Tier 2/3 support teams when needed.
Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.
Participate in a rotational on-call schedule (with paid coverage).
What Were Looking For
Hands-on VoIP experience is required: youve worked with VoIP platforms and know how to troubleshoot and configure them.
Customer service expertise: you remain calm, positive, and solution-oriented when assisting clients.
Strong problem-solving skills: you can diagnose issues quickly and apply practical solutions.
Detail-oriented mindset: you take pride in accuracy and thoroughness.
Positive, team-first attitude: eager to learn, collaborate, and support client success.
Available to work EST.
Why join us
Be part of a growing technology company that values innovation, teamwork, and client success.
Gain hands-on experience with cutting-edge VoIP technologies.
Opportunities for career growth and skill development in tech support and beyond.
Competitive compensation, paid on-call shifts, and a collaborative culture.