Support Engineer - Jira Cloud
To see similar active jobs please follow this link: Remote System Administration jobs
We are change-makers!
Combinamos nossa experiência global em indústrias-chave e as últimas tecnologias para ajudar empresas em rápido crescimento e estabelecidas a transformar e acelerar seus modelos de negócios, desenvolver soluções digitais inovadoras, escalar capacidades tecnológicas e sustentar seu crescimento.
Construindo pontes em direção a um futuro melhor com mais oportunidades.
Para garantir que estamos construindo um ambiente diverso e inclusivo que reflete a verdade sobre nossa cultura, bem como metas sociais e profissionais, buscamos recrutar com intencionalidade e foco cada vez maior em representatividade. Isso significa que consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade fatores que trazem ativos significativos para dentro da e-Core, garantindo que não existam barreiras para conectar talentos com oportunidades incríveis.
Estamos comprometidos com os valores da Igualdade de Oportunidades de Emprego e todas as pessoas na e-Core são encorajadas a serem elas mesmas e incentivadas a desenvolver-se profissional e pessoalmente. #beyourself #beyourbest
On your first day, we’ll expect you to have:
A passion for providing legendary service to our Small and Medium-sized Business customers, using Atlassian Cloud products.
We’re looking for individuals who can self-organize, adapt quickly, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.
The ability to diagnose and fix technical issues in a timely manner and help customers;
We ask that you have working experience interacting with customers and good communication skills to back it up.
You have familiarity with IT Operations, Application Support, Cloud technologies, operating systems and SQL databases
Deep understanding of TCP/IP, SSL/TLS, CDN, Browser/Dev Tools, REST API/ HTTP, Mail, Database Queries and Java Source
You are comfortable using the command line.
During your day as a Support Engineer you will:
Resolve customer’s issues via the telephone, email or a remote session;
Reproducing issues in-house and responding back in a timely manner;
Regular follow ups with customers with recommendations, updates and action plans;
Escalate issues in a timely manner according to Standard Operating Procedures;
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues;
Create new knowledge base articles to capture new learning’s for reuse throughout the organization;
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies Focus on an area of technical specialization and attend technical trainings;
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise;
Works collaboratively with diverse global teams and drives inclusive work environments;
Ease of working on a ticket queue and different tickets simultaneously;
Understanding customer needs and urgency in verbal and written form.
As a Cloud Support Engineer we expect you to have:
Written and spoken English (advanced level);
Comfortable with SQL;
Comfortable with providing customer support;
Experience in troubleshooting web applications;
Understanding about network technologies;
Familiarity with REST API’s.
As a Cloud Support Engineer it would be nice for you to have:
Experience in troubleshooting Java applications;
Experience in using native browser development tools;
Good experience with REST APIs (methods, status codes and etc);
Familiarity with Splunk;
Familiarity with Agile MethodologiesActively participate in community forums (https://community.atlassian.com/);
Find answers, support, and inspiration from other Atlassian users.
Privacy
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.
Privacy Policy (EN) / Política de Privacidade (PT-BR)
Support Engineer - Jira Cloud
To see similar active jobs please follow this link: Remote System Administration jobs
We are change-makers!
Combinamos nossa experiência global em indústrias-chave e as últimas tecnologias para ajudar empresas em rápido crescimento e estabelecidas a transformar e acelerar seus modelos de negócios, desenvolver soluções digitais inovadoras, escalar capacidades tecnológicas e sustentar seu crescimento.
Construindo pontes em direção a um futuro melhor com mais oportunidades.
Para garantir que estamos construindo um ambiente diverso e inclusivo que reflete a verdade sobre nossa cultura, bem como metas sociais e profissionais, buscamos recrutar com intencionalidade e foco cada vez maior em representatividade. Isso significa que consideramos expressões de gênero, etnia, raça, religião, orientação sexual e outros marcadores de identidade fatores que trazem ativos significativos para dentro da e-Core, garantindo que não existam barreiras para conectar talentos com oportunidades incríveis.
Estamos comprometidos com os valores da Igualdade de Oportunidades de Emprego e todas as pessoas na e-Core são encorajadas a serem elas mesmas e incentivadas a desenvolver-se profissional e pessoalmente. #beyourself #beyourbest
On your first day, we’ll expect you to have:
A passion for providing legendary service to our Small and Medium-sized Business customers, using Atlassian Cloud products.
We’re looking for individuals who can self-organize, adapt quickly, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.
The ability to diagnose and fix technical issues in a timely manner and help customers;
We ask that you have working experience interacting with customers and good communication skills to back it up.
You have familiarity with IT Operations, Application Support, Cloud technologies, operating systems and SQL databases
Deep understanding of TCP/IP, SSL/TLS, CDN, Browser/Dev Tools, REST API/ HTTP, Mail, Database Queries and Java Source
You are comfortable using the command line.
During your day as a Support Engineer you will:
Resolve customer’s issues via the telephone, email or a remote session;
Reproducing issues in-house and responding back in a timely manner;
Regular follow ups with customers with recommendations, updates and action plans;
Escalate issues in a timely manner according to Standard Operating Procedures;
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues;
Create new knowledge base articles to capture new learning’s for reuse throughout the organization;
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies Focus on an area of technical specialization and attend technical trainings;
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise;
Works collaboratively with diverse global teams and drives inclusive work environments;
Ease of working on a ticket queue and different tickets simultaneously;
Understanding customer needs and urgency in verbal and written form.
As a Cloud Support Engineer we expect you to have:
Written and spoken English (advanced level);
Comfortable with SQL;
Comfortable with providing customer support;
Experience in troubleshooting web applications;
Understanding about network technologies;
Familiarity with REST API’s.
As a Cloud Support Engineer it would be nice for you to have:
Experience in troubleshooting Java applications;
Experience in using native browser development tools;
Good experience with REST APIs (methods, status codes and etc);
Familiarity with Splunk;
Familiarity with Agile MethodologiesActively participate in community forums (https://community.atlassian.com/);
Find answers, support, and inspiration from other Atlassian users.
Privacy
By submitting an application, I acknowledge that I have read and understood the e-Core Privacy Notice.
Ao me inscrever, concordo que li e entendi a Política de Privacidade da e-Core.