Support Engineer - Confluence

We are change-makers!

Combinamos nuestra experiencia global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento.

Construyendo puentes hacia un futuro mejor con más oportunidades.

Para asegurarnos de que estamos construyendo un entorno diverso e inclusivo que refleje la verdad sobre nuestra cultura, así como objetivos sociales y profesionales, buscamos reclutar con un enfoque cada vez mayor en la representación. Eso significa que consideramos expresiones de género, etnicidad, raza, religión, orientación sexual y otros marcadores de identidad factores que aportan activos significativos a nuestra empresa, asegurando que no haya barreras para conectar el talento con increíbles oportunidades.

Estamos comprometidos con los valores de Igualdad de Oportunidades de Empleo y todas las personas en e-Core están empoderadas para ser ellas mismas y se les incentiva a desarrollarse profesional y personalmente. #beyourself #beyourbest

Join us as a Support Engineer!

Our clients can count on our top talents! So when these customers, who are big players in different industries, need solutions to problems our support team is responsible for providing the technical solution aiming for the greatest customer satisfaction. As Support Engineer you will be responsible for providing the technical solution aiming for the greatest customer satisfaction.

This position suits you if you:

Written and spoken English (advanced level);

Comfortable with SQL (queries)

Comfortable with providing customer support;

Experience in troubleshooting web applications in front end environment; 

Understanding about network technologies

Familiarity with REST API's -  type of API - basic cloud connections, basic troubleshooting - code errors

Knowledge about Javascript, CSS and HTML 

Would be great if you have:

Experience in troubleshooting Java applications;

Experience in using native browser development tools;

Experience with REST APIs (methods, status codes and etc);

Familiarity with Splunk

Familiarity with Agile Methodologies

What you will do in this role:

Receive the necessary training before you start your activities.

Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products;

Respond to customer queries in a timely and accurate way, via customer service portal, video-call or chat;

Identify customer needs and help end-users with the product in the correct way;

Teamwork ambassador providing listening and active listening, collaboration, cooperation and sharing knowledge;

Follow up with customers to ensure their technical issues are solved.

Where you will be based on:

Remote - MEXICO

What you'll get:

We encourage work-life balance in a transparent and flexible environment, ensuring a unique experience for e-Coreans to be their best version. Our ratings on Glassdoor and the awards we've received from Great Place To Work since 2008 reflects our reality.

Vacations starting in 14 days and released in advance

35% vacation premium

30 days of Christmas bonus

Extra holidays: Good Thursday and Friday, Mother's Day, Día de Muertos and December 24th and 31st

Profit sharing

Major health insurance for you and your dependents

Life insurance with funeral expenses included

Saving fund

Food bonus

Monthly Remote Work Allowance (according to your work model)

Periodic Wellbeing Sessions (Meditation, Mindfulness, Breathing Techniques, etc.)

Additional benefits with Open English and psychologist, among others.

#LI-REMOTE #LI-FM1

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