Support Analyst (Tier 2)

We are looking for a Support Analyst (Tier 2) to interact with our clients from Global Markets. 

Working on our team as a Support Analyst position involves:

• monitoring the team's pool of cases and taking them into work;

• analyzing and diagnosing incoming cases;

• resolving cases regarding the functionality of the Creatio product line and implementing technical tasks (such as building business processes, configuring integrations, etc.);

• providing algorithms for implementing additional business logic;

• identifying product errors and creating bug reports to be submitted to the development Scrum teams;

• handling escalations and critical use cases;

• handling the knowledge base;

• working on the Problem Management process.

Candidate Expectations:

• excellent customer service and interpersonal skills;

• experience in technical or customer support;

• exceptional proficiency in both verbal and written communication; 

• knowledge of office software, email clients, and web browsers;

• understanding of PC architecture and networks — required;

• knowledge of databases (MS SQL/Oracle/PostgreSQL) — required;

• basic programming knowledge and understanding of OOP principles — preferred; 

• strong teamwork and collaboration skills;

• the ability to handle multiple activities simultaneously and prioritize tasks effectively;

• English level — Upper-intermediate or higher.

What you should expect from us:

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;

• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;

• culture of genuine care, ownership, dedication, and high standards;

• a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;

• caring for your health: Creatio offers several options for medical insurance together with our medical partner

• Creatio offers all team members competitive pay;

• paid leave options for life-qualifying events, sicknesses, etc;

• nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.