The Supervisor of Servicing, Client Happiness position will report to the Servicing Manager.  As the Supervisor of Servicing, you will:

• Lead, coach, and support frontline servicing agents and Team Leads.

• Oversee daily servicing performance, quality, and accuracy across all client contact channels (phone, email, chat, SMS).

• Help resolve escalated client issues and ensure strong problem resolution.

• Monitor workflows, service levels, and servicing outcomes to meet team goals.

• Partner with the Servicing Manager to roll out strategies and improve processes.

• Ensure servicing work meets compliance and regulatory requirements.

• Support team engagement, readiness, and ongoing development.

About You:

• 2+ years of experience in a contact center or loan servicing environment.

• 5+ years of people leadership experience (Supervisor, Lead, or similar).

• Familiarity with CRM or servicing systems.

• Strong knowledge of loan servicing and repayment processes.

• Comfortable coaching and developing team members in a fast-paced environment.

• Strong analytical, problem-solving, and decision-making skills.

• Clear and effective written and verbal communication skills.

Even Better:

• Experience in student loan servicing, financial services, or regulated customer support

• Exposure to workforce management or staffing coordination.

• Knowledge of servicing compliance frameworks (FDCPA, CFPB).

Where:  This role will be remote.

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