Strategic Account Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Your responsibilities:

• Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue

• Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business

• Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally and make informed recommendations

• Provide thought leadership to the client (e.g., best practice presentations, cost savings recommendations, diversity measures, reporting)

• Be an expert on the features, advantages, and benefits of Upwork's entire suite of enterprise products/solutions, services, and offerings

• Develop new business across multiple products and solutions by expanding to additional client departments and divisions

Experience:

• Strong relationship and client management skills and aptitude for navigating complex organizations

• Ability to work cross-functional within Upwork to deliver excellent service to our customers

• A sales and growth mindset and ability to anticipate customer needs and sales opportunities

• Relentless attention to detail and organization

• Experience with account planning and mapping 

• 5+ years staffing, SaaS or consulting industry experience in a sales or account management role

• Experience managing Fortune 500 customers

• Superior communication skills both verbal and written

• Ability to foster strong partnerships both internally and externally

• Experience with account planning and mapping

• Proven track record of success and expansion

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.