Strategic Account Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are seeking a dynamic and results-driven Account Manager, Commercial to join our team. In this role, you will leverage a consultative sales approach to build and maintain trusted relationships with key decision-makers, driving new business and expanding customer revenue. If you have a proven track record in sales, excellent communication skills, and a passion for delivering value to clients, this is an exciting opportunity to make a significant impact at Upwork.

Your responsibilities:

• Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue

• Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business

• Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally and make informed recommendations

• Provide thought leadership to the client (e.g., best practice presentations, cost savings recommendations, diversity measures, reporting)

• Be an expert on the features, advantages, and benefits of Upwork's entire suite of enterprise products/solutions, services, and offerings

• Develop new business across multiple products and solutions by expanding to additional client departments and divisions

Experience:

• Strong relationship and client management skills and aptitude for navigating complex organizations

• Ability to work cross-functional within Upwork to deliver excellent service to our customers

• A sales and growth mindset and ability to anticipate customer needs and sales opportunities

• Relentless attention to detail and organization

• Experience with account planning and mapping 

• 5+ years staffing, SaaS or consulting industry experience in a sales or account management role

• Experience managing Fortune 500 customers

• Superior communication skills both verbal and written

• Ability to foster strong partnerships both internally and externally

• Experience with account planning and mapping

• Proven track record of success and expansion

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.