Staff Technical Lead - Intake Upgrades Backend
Customer Journey | Intake Group
Do you get excited about building backend platforms that shape a customer’s very first experience with a product? Shaping the first impression for millions of customers? Are you motivated by complex systems, ambiguous problem spaces, and the challenge of turning that complexity into simple, scalable, customer-first solutions? If so, we’d love to talk.
We’re looking for a Staff Technical Lead to help lead the Intake Upgrades Backend Team, a highly visible and impactful team within the Customer Journey product line at HubSpot.
About the Team
The Intake Upgrades Backend Team powers HubSpot’s upgrade experience by contextualizing and personalizing offerings for our customers. The team builds backend systems that enable product discovery, deliver personalized upgrade recommendations, and facilitate seamless customer requests for new products and features.
This team sits within our Intake Group, which owns the front door to HubSpot — including Signup, Upgrades, Trials, and making return on investment (ROI) visible to customers. First impressions matter, and this team plays a critical role in making those experiences world-class.
While your primary focus will be Upgrades, this backend team also supports our Trials and ROI experiences. The work is deeply cross-functional and highly visible, requiring close collaboration with teams across the organization — particularly our Fintech partners, where pricing, packaging, entitlements, and billing systems are core to the upgrade journey.
About the Role
As a Staff Technical Lead, you will be a player-coach, leading a team of approximately 2-4 backend engineers while remaining deeply hands-on in technical design and implementation.
This role blends hands-on engineering (~75%) with technical leadership and influence (~25%). You’ll help shape architecture in a complex and evolving domain, guide engineers through ambiguity, and ensure we are always solving for the customer first — even when the systems underneath are anything but simple.
You will work closely with Product Managers, Designers, other Tech Leads, and cross-group partners (including Fintech) to build scalable, reliable systems that unlock growth for both our customers and HubSpot.
What You’ll Do
Act as the technical leader and architect for backend systems powering upgrades, trials, and ROI experiences
Design and evolve scalable, resilient architectures that integrate with complex Fintech, pricing, and packaging systems
Stay deeply hands-on in code, reviews, and technical design, setting a high bar for quality and execution
Lead and mentor engineers through ambiguous problem spaces, helping them break down complexity into clear, actionable solutions
Partner closely with Product, Design, Data, and Fintech teams to deliver cohesive, customer-centric experiences
Drive alignment across teams and systems, identifying leverage points that unlock outsized impact
Balance short-term delivery with long-term platform health and technical strategy
We’re Looking for Someone Who
Has a strong track record of delivering high-impact, cross-team technical initiatives at scale
Is comfortable working in high-ambiguity domains, particularly where product, pricing, and financial systems intersect
Can understand complex system landscapes and distill them into simple, scalable architectures
Stays deeply hands-on while also providing technical direction, mentorship, and influence beyond their immediate team
Demonstrates pragmatic decision-making with a bias toward solving problems through technology rather than process
Raises the bar for technical excellence and helps others do the same
Embodies HubSpot’s engineering values and customer-first mindset
Tech Stack (Experience, Not Expertise)
We leverage technologies such as Java, Kafka, GraphQL, distributed data stores, and service-oriented architectures. You don’t need to be an expert in every tool, but you should bring strong engineering fundamentals and a willingness to learn and apply new technologies to complex problems.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$238,800—$382,100 USD
About the job
Apply for this position
Staff Technical Lead - Intake Upgrades Backend
Customer Journey | Intake Group
Do you get excited about building backend platforms that shape a customer’s very first experience with a product? Shaping the first impression for millions of customers? Are you motivated by complex systems, ambiguous problem spaces, and the challenge of turning that complexity into simple, scalable, customer-first solutions? If so, we’d love to talk.
We’re looking for a Staff Technical Lead to help lead the Intake Upgrades Backend Team, a highly visible and impactful team within the Customer Journey product line at HubSpot.
About the Team
The Intake Upgrades Backend Team powers HubSpot’s upgrade experience by contextualizing and personalizing offerings for our customers. The team builds backend systems that enable product discovery, deliver personalized upgrade recommendations, and facilitate seamless customer requests for new products and features.
This team sits within our Intake Group, which owns the front door to HubSpot — including Signup, Upgrades, Trials, and making return on investment (ROI) visible to customers. First impressions matter, and this team plays a critical role in making those experiences world-class.
While your primary focus will be Upgrades, this backend team also supports our Trials and ROI experiences. The work is deeply cross-functional and highly visible, requiring close collaboration with teams across the organization — particularly our Fintech partners, where pricing, packaging, entitlements, and billing systems are core to the upgrade journey.
About the Role
As a Staff Technical Lead, you will be a player-coach, leading a team of approximately 2-4 backend engineers while remaining deeply hands-on in technical design and implementation.
This role blends hands-on engineering (~75%) with technical leadership and influence (~25%). You’ll help shape architecture in a complex and evolving domain, guide engineers through ambiguity, and ensure we are always solving for the customer first — even when the systems underneath are anything but simple.
You will work closely with Product Managers, Designers, other Tech Leads, and cross-group partners (including Fintech) to build scalable, reliable systems that unlock growth for both our customers and HubSpot.
What You’ll Do
Act as the technical leader and architect for backend systems powering upgrades, trials, and ROI experiences
Design and evolve scalable, resilient architectures that integrate with complex Fintech, pricing, and packaging systems
Stay deeply hands-on in code, reviews, and technical design, setting a high bar for quality and execution
Lead and mentor engineers through ambiguous problem spaces, helping them break down complexity into clear, actionable solutions
Partner closely with Product, Design, Data, and Fintech teams to deliver cohesive, customer-centric experiences
Drive alignment across teams and systems, identifying leverage points that unlock outsized impact
Balance short-term delivery with long-term platform health and technical strategy
We’re Looking for Someone Who
Has a strong track record of delivering high-impact, cross-team technical initiatives at scale
Is comfortable working in high-ambiguity domains, particularly where product, pricing, and financial systems intersect
Can understand complex system landscapes and distill them into simple, scalable architectures
Stays deeply hands-on while also providing technical direction, mentorship, and influence beyond their immediate team
Demonstrates pragmatic decision-making with a bias toward solving problems through technology rather than process
Raises the bar for technical excellence and helps others do the same
Embodies HubSpot’s engineering values and customer-first mindset
Tech Stack (Experience, Not Expertise)
We leverage technologies such as Java, Kafka, GraphQL, distributed data stores, and service-oriented architectures. You don’t need to be an expert in every tool, but you should bring strong engineering fundamentals and a willingness to learn and apply new technologies to complex problems.
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$238,800—$382,100 USD