About The Position:

As a Sr. HR Associate, Shared Service Centre in a fast-growing company, you will have responsibility for supporting professionals we engage on behalf of our clients throughout the region and assisting in the administration of the back-end HR Hire to Retire Processes that support the infrastructure of our international entities. We are looking for someone with experience throughout EMEA or/& APAC or/& Americas region. 

What You Will Do:

• Support key employee life cycle processes.
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers

What We Are Looking For:  

Minimum Requirements: 

• 2-4 years of HR operations experience
• Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Strong administration background
• Literacy with MS Office
• Shared Services experience supporting Americas region
• Proven work experience in similar human resources positions
• Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds
• Ability to work in a dynamic, rapidly changing environment

Preferred Qualifications: 

• Spanish language, not mandatory but will be a plus
• General Knowledge of LATAM/America labor registration ( Colombia, Mexico and Brazil is preferred)
• Technology & Systems Expertise : Case Management, HR/Payroll and Ticketing Tools.
• Multi-Country & Compliance Knowledge 
• Shared Services Environment: 2+ years of experience working specifically within an HR Shared Services Center (HRSSC), Global Business Services (GBS), or a centralized call center environment. 
• .Vendor Management: Experience coordinating with third-party vendors for background checks, payroll processing, or health insurance enrollment. 
•  High Attention to Detail: A 'right first time' approach to handling sensitive data entry (such as salary adjustments or contract amendments) where minor typos have large consequences. 

Please note this is night shift role and this role will require working night shift to cover US hours.