Sr. Director - Business Ops - Program Management

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

'We are looking for a senior program manager to join our operations team to help us solve problems and to lead our program management function! We are looking for someone who loves to organize and deliver results with a focus on building and continually improving processes across a variety of teams. We are also looking for someone with experience leading a team, growing team members, and producing programmatic results. This role is a change agent role in helping teams to identify problems, come up with a variety of solutions to a problem, and then determine which one is the best one to execute and why.' - Vice President, Business Operations

What You’ll Contribute

• Collaborates with and leads cross functional teams to deliver results on various operational programs.

• Manages communication with various program teams and executive leadership to ensure alignment.

• Facilitates and moderates tough discussions to keep programs on track and raise issues when needed.

• Ensures program deliverables are completed on time and on budget.

• Schedules and moderates program review meetings as needed.

• Develops Program Plans and manages the Program Plans through to completion to ensure they are being executed.

• Produces and catalogs all program documentation.

• Develops reports/dashboards and communicates on a regular cadence to relevant stakeholders to keep everyone informed.

• Thinks strategically about how to solve root problems in a scalable and repeatable way.

• Gathers feedback from key stakeholders and provides recommendations on the best way to advance program goals.

What We’re Seeking

• Process oriented with strong attention to detail and good critical thinking skills.

• Strong background in leading and completing complex programs

• Collaborative style; partners well with cross-functional teams solve problems and to complete complex deliverables within tight time frames.

• Exceptional facilitation, moderation and organization skills.

• Effective time management skills with the ability to meet tight deadlines and juggle multiple tasks/projects simultaneously.

• Must be proficient in Microsoft Office Packages, advanced level preferred for Word, Excel and PowerPoint.

• An ability to balance detail-orientation as well as big picture thinking and strategy.

• Bachelor’s degree in highly related field; Advanced degree a plus.

Our Offer to You

• An inclusive culture strongly reflects our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $144,000 to $226,000 with this range reflecting differences in candidate knowledge, skills and experience.  

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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