​​About the Role:

As a Sr Associate, Technology Implementation & Enablement, you will play a pivotal role in identifying, scoping, and executing on strategic initiatives to enhance operational effectiveness. You will collaborate with operational key partners to evaluate and optimize technology solutions that support and enhance workflows. Using qualitative and quantitative analysis, you will develop and implement impactful vendor optimization playbooks, and drive the adoption and performance of new and existing tools.

You come with a deep understanding of operational metrics and have experience managing programs that drive operational effectiveness. You should also have strong systems and tools expertise, with a proven track record of successful software system implementations that translate directly to business impact. Excellent communication skills, both written and verbal, are essential, as you will need to explain complex topics clearly and concisely to both technical and non-technical stakeholders.

Some of the projects you will tackle in these roles will include but are not limited to strategic vendor management, creative solutions and program management to drive operational metrics, quality of user experience, and so much more!

You Will:

• Lead discovery sessions with operational teams to identify technology gaps, understand workflows, and generate actionable recommendations for tech solutions

• Support strategic planning by assessing, scoping, and quantifying the business impact of vendor initiatives

• Drive end-to-end implementation of new vendor programs and expansions, coordinating with both operational and technical stakeholders

• Become a super user of assigned vendor tools, continuously identifying opportunities to optimize product features and configurations

• Own product training and enablement, developing comprehensive documentation and best practices for user adoption

• Serve as primary point of contact for a variety of vendor relationships, including issue resolution and technical troubleshooting

• Create and maintain standard operating procedures for vendor implementations and workflows

• Support internal product feature launches and escalation and triage of internal product issues and feedback

You Have:

• 5 years of experiences working in an operational or product focused role

• 3+ years of experience helping drive implementations, projects, product or software development and/or managing vendor relationships, preferably in healthtech, B2C business, or fast-scaling startup

• Ability to balance strategic vision with tactical execution

• Ability to prioritize tasks and manage multiple initiatives simultaneously 

• Experience leading cross-functional initiatives 

• Proven ability to optimize processes through tooling and automation

• Excellence in problem-solving with a creative, solutions-oriented approach

• Adaptability in fast-paced, ambiguous environments while maintaining attention to detail

• Track record of identifying improvement opportunities and driving implementation

• Strong planning and organizational skills with ability to adapt to changing priorities

• Outstanding communication skills across all organizational levels

• Experience translating complex technical concepts for non-technical audiences

• Data-driven approach to problem-solving and decision-making

• Bachelor's degree

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers & Apostrophe online products

• 401k benefits with employer matching contribution

• Offsite team retreats

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