Solutions Support Engineer (L5) - Java Platform

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the Engineering Enablement Team

As part of the Infrastructure organization, the Engineering Enablement team helps scale Netflix’s engineering efficiency by improving how developers interact with core platform capabilities. We act as a central source of technical insight: collaborating directly with engineers, analyzing platform behaviors, identifying cross-cutting patterns, and partnering with platform teams to drive meaningful improvements.

We focus on strengthening developer workflows, optimizing platform usability, expanding paved-road tooling, and improving documentation and developer education. Our work combines hands-on technical investigation with platform-level influence.

Our Mission

Enable Netflix engineers to move quickly and confidently by improving their experience with the platform and by providing high-quality technical guidance across platform domains.

Our culture is unique, and we tend to live by our values, allowing you to do your best work and grow. To learn more about Productivity Engineering, feel free to listen to this podcast.

The Role

We are seeking a Solutions Support Engineer (L5) with expertise in Java and platform tooling. In this role, you will collaborate directly with engineers to understand how platform behaviors surface in development and delivery workflows. You will investigate issues end to end, form and validate technical hypotheses, and provide clear, actionable guidance that helps engineers move forward efficiently.

Because you engage with a wide range of teams and problem domains, you will gain a unique perspective on how our platform operates at scale. This enables you to identify recurring patterns and collaborate with partner teams (such as Java Platform, GenAI Platform, CI/CD & Resilience, and others) to drive improvements that strengthen the developer experience and platform reliability.

Responsibilities

• Lead end-to-end technical investigations across Java Platform tooling, CI/CD surfaces, and distributed systems

• Build a deep understanding of how Netflix engineers use platform capabilities and where challenges arise

• Identify cross-cutting patterns from real workflows and translate them into platform improvements

• Collaborate closely with partner teams to influence roadmap prioritization and enhance developer workflows

• Improve paved-road tooling, documentation, and automation to reduce cognitive load for engineers

• Create and maintain runbooks, best practices, and guidance for engineering teams across Netflix

What We’re Looking For

Technical Mastery

• Experience in Java, including advanced debugging, performance tuning, and understanding of JVM internals

• Proficiency with Spring Boot and its ecosystem (Spring MVC, Spring Data, Spring Security, microservice patterns)

• Experience with distributed systems, including service-to-service communication, timeouts, retries, and resilience patterns

• Proficiency with gRPC and REST, including designing, implementing, and troubleshooting APIs

• Familiarity with relational and non-relational data stores and their integration in Java-based services

• Understanding of Gradle, dependency management, build performance, and plugin behavior

• CI/CD expertise, including pipeline design, automated testing integration, and release engineering best practices

• Experience with testing frameworks such as JUnit, Mockito, and integration testing strategies

• Knowledge of the software development lifecycle, from design and implementation through deployment, operation, and long-term maintenance

Diagnostic & Problem-Solving Skills

• Advanced debugging skills across distributed systems, JVM environments, and CI/CD workflows

• Ability to build effective mental models and diagnose unfamiliar issues

• Analytical thinking with a focus on identifying root causes and sustainable solutions

Ownership & Execution

• Ability to work independently and drive investigations from discovery through long-term solutions

• Capacity to turn engineering signals into platform improvements and actionable recommendations

Collaboration & Communication

• Effective communication of technical concepts to varied audiences

• Experience working with globally distributed teams across time zones

• Skill in aligning multiple stakeholders around shared engineering goals

Developer Empathy

• Understanding of developer workflows, needs, and challenges

• Commitment to improving developer experience and usability across platform surfaces

Nice to Have

• Experience building internal automation tooling

• Background in designing or maintaining engineering productivity infrastructure

• Experience contributing to knowledge bases, documentation, or developer education

• Familiarity with GraphQL

Working Model

This role is remote, with the option to work from our Warsaw office for in-person collaboration or onboarding as needed. You will work closely with teams across EMEA and the US/Canada, with core hours for this role set at 12:00–20:00 CET.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.