Solutions Engineer

POSITION SUMMARY 

As a Solutions Engineer you will work with the Sales team to close deals using deep technical product expertise.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES  

• Build out and maintain the necessary tools and processes to accelerate deals, execute contracts, and improve sales team efficacy

• Leverage product, customer advocates, professional services and market knowledge to lead the technical aspects of complex sales cycles in collaboration with the Sales team

• Utilize industry best practices, knowledge, and UpKeep platform to prescribe solutions for complex workflows and challenges

• Identify and prescribe professional services to support workflow solutions. 

• Focus on ensuring successful deals by developing and running customized product demonstrations and managing proof of concept pilots/trials.

• Establish yourself as a key contributor and value driver by assisting complex discovery calls, unpacking prospective clients' current and desired future state, and crafting product demonstrations based on discovery calls.

• Assist in managing and gathering critical information cross-departmentally to respond to RFP/RFI inquiries. 

• Act as a liaison and key cross-department collaborator providing feedback with our Product, Engineering, Implementation, Customer Success, and Marketing teams.

EXPERIENCE  

• 2+ years as a Sales Engineer / Pre-Sales Solutions Engineer within B2B SaaS

• 2+ years software sales experience and proven track record of meeting sales goals

• Proven ability to build targeted pre-sales solution packages from scratch 

• A strong understanding of complex sales cycles and contract reviews 

• Proficient with Salesforce, Google Suites and virtual conference systems. 

KNOWLEDGE 

• Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others

• Outstanding analytical, problem-solving, organization, prioritization and multitasking skills 

• Excellent in-person and web presentations skills

• Strong written and verbal communication skills

• Possesses ability to successfully multitask and manage calendar and multiple streams of communication, both internal and external

• Comfortable working in a fluid work environment; possesses ability to be flexible when changes occur with process and team

• Proven business acumen

• Maintain project plan and other project documents

• Must be assertive, receptive to input, skillful at managing relationships (personable, persuasive)

• Experience with Cloud & SaaS domain knowledge

• Quickly synthesize discussions and conversations into detailed meeting notes

• Detail oriented, organized, and can quickly diagnose and fix implementation issues, while also looking for continuous improvement.

• Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse stakeholders.

• Ability to set and communicate clear expectations

• Ability to work effectively and achieve results in ambiguous situations

• Independent, adaptable and can thrive in a fast-paced environment

DESIRED BEHAVIORS 

• Receptive to change – is flexible. Seeks and adopts improved approaches and processes.

• Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.

• Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.

• Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. 

• Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. 

• Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. 

• Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work.  

• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. 

• Act as a good citizen of UpKeep.

At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.