Solutions Architect

Sales Enablement is the team responsible for not only empowering the rest of our Go-to-Market team to succeed, but also to provide our customers with assistance and demonstrations during the discovery phase with our more technical products and tools – the end goal being success for both our customers and your fellow team members.

As a Solutions Architect, you’ll be working directly with our customers primarily in a post-sales capacity to successfully plan and deploy technologies like the 1Password SCIM bridge, 1Password Connect, Passage, and our various Secrets Automation plugins; testing tools like MDMs, APIs, and command-line scripts; lending a hand to our support team as an escalation point; and liaising with our internal teams about the issues our customers are facing.

This is a Remote opportunity within the UK.

What we're looking for:

• Strong and timely communication skills over email, phone, and video. This position is heavily customer facing and this should be exciting for you.

• A knack for communicating complex technical problems in a simple and easy-to-understand way.

• Experience with various SaaS products and cloud-based infrastructure: Linux, DNS, Docker, Kubernetes, TLS, and command-line interfaces to name a few.

• The ability to take on new technologies and products with the challenges they bring and quickly become a subject matter expert for the rest of your team.

• An excellent ability to work with other team members and to nurture healthy relationships across the many teams this role would have you interface with.

• A love for creating and testing solutions and for determining the root causes of problems customers face. 

• A desire for creating strong documentation and refining processes to not only share your knowledge with your team but to make the work more efficient.

• A strong desire to learn and expand your knowledge.

What you can expect:

• Month 1

• Get to know the product, our culture, and the people you'll be working with.

• Shadowing customer calls, both technical and sales, to get a feel for what customers need, expect, and look for from 1Password.

• By the end of the first month, you’ll be able to deploy our SCIM bridge and 1Password Connect server, connect via API or IdP, and start to be able to confidently answer questions from the rest of the Go-to-market team.

• Month 3

• You can successfully help a customer directly plan and deploy with some of our “one-click” deployment options for the SCIM bridge and troubleshoot any issues that may arise.

• You can help a customer plan a deployment of Secrets Automation and confidently discuss using our pre-built SDKs or plug-ins as well as our open API.

• Supporting existing customers with advanced and ongoing training needs.

• Proactively report on customers’ needs and valuable feedback to enhance and improve processes and the product.

• Month 6

• Own customer projects from start to finish and help some of our larger customers with trickier projects.

• Successfully navigate consultation, implementation, and troubleshooting calls as the primary contact.

• Find ways to assist our go-to-market teams to expand our installed bases of these products.

• Interface with the development and product teams to improve the customer experience for our more technical products.