Solution Manager, Professional Services
To see similar active jobs please follow this link: Remote Management jobs
The Role
Our Solution Manager, Professional Services will have the opportunity to define a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space, the demand for these services has spiked. This role will be the key contributor responsible for interfacing with these merchants and our internal teams, independently driving solutions forward, and managing a team of solution engineers to deliver on the work.
The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.
What you'll do
Guide enterprise merchant efforts at Recharge across new and existing merchants
Build key relationships with merchants and at Shopify to maximize impact
Lead technical solution architecture design sessions during sales and launch to ensure we are maximizing the opportunity and efficiency of using Recharge in the merchant’s technical ecosystem
Collaborate with product and engineering on prioritized efforts focused on enterprise merchant feature needs
Lead efforts on proof of concept activities to enable efficient design conversations
Problem solve and support existing enterprise merchants with technical needs while guiding engineering resources to successful resolution
Own enterprise competitive analysis feedback loops in coordination with Sales and Customer Success
Create feedback loops and driving cross functional impact
Define efficient, repeatable processes
Collaborate with Sales, Launch, Customer Success, Product, Engineering to communicate priorities, timelines, risks, solution definition to ensure deliverables are met, risk is minimized, and visibility to stakeholders is provided
Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you'll bring
Bachelor’s degree or foreign equivalent
5 years of experience in a Product or Project role focused on eCommerce (Product Manager, Project Manager, Technical Project Manager, etc.)
Consulting/agency background, experience working at an eCommerce merchant, or experience working at a B2B SaaS product company preferred
About the job
Solution Manager, Professional Services
To see similar active jobs please follow this link: Remote Management jobs
The Role
Our Solution Manager, Professional Services will have the opportunity to define a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space, the demand for these services has spiked. This role will be the key contributor responsible for interfacing with these merchants and our internal teams, independently driving solutions forward, and managing a team of solution engineers to deliver on the work.
The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.
What you'll do
Guide enterprise merchant efforts at Recharge across new and existing merchants
Build key relationships with merchants and at Shopify to maximize impact
Lead technical solution architecture design sessions during sales and launch to ensure we are maximizing the opportunity and efficiency of using Recharge in the merchant’s technical ecosystem
Collaborate with product and engineering on prioritized efforts focused on enterprise merchant feature needs
Lead efforts on proof of concept activities to enable efficient design conversations
Problem solve and support existing enterprise merchants with technical needs while guiding engineering resources to successful resolution
Own enterprise competitive analysis feedback loops in coordination with Sales and Customer Success
Create feedback loops and driving cross functional impact
Define efficient, repeatable processes
Collaborate with Sales, Launch, Customer Success, Product, Engineering to communicate priorities, timelines, risks, solution definition to ensure deliverables are met, risk is minimized, and visibility to stakeholders is provided
Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you'll bring
Bachelor’s degree or foreign equivalent
5 years of experience in a Product or Project role focused on eCommerce (Product Manager, Project Manager, Technical Project Manager, etc.)
Consulting/agency background, experience working at an eCommerce merchant, or experience working at a B2B SaaS product company preferred