Software Support Analyst II
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About Us:
At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Digital Printing, Complete Transportation Solutions and Information/Data Supply Chain Services. We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions. We have over 2 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.
Responsibilities:
Resolve System access and setup related issues in a timely manner
Microsoft 365 Account configuration and maintenance
Operational System configuration and maintenance
License tracking, audit, and acquisition for all software in the Enterprise
Troubleshooting support for all enterprise applications
Documentation of requirements for software changes
Respond and solve tickets relating to software request within SLA’s
On-call support as needed by operation
OMS/WMS issues backup ticketing resolutions
Backup Hardware configuration as needed
Own JIRA configuration for the Enterprise
Maintaining and updating technical documentation and procedures for all software
Testing changes made to software before release to production
Manage ticket system queue and assign tickets to appropriate groups within SLA
Create and deliver training for the enterprise on software
Ownership of Software change control
Create and Maintain Software Disaster Recovery Process
Requirements:
Minimum 5-years of Software Support Experience
Advanced Troubleshooting skills
Experience with logistics processes
Expert in Microsoft Office and Operating System Configuration
Operate with a sense of ownership and urgency to solve problems for operations
Focus on attention to detail and problem solving
Understanding of end-to-end Software Development Lifecycle
Ability to prioritize and self-manage a workload in a fast-paced environment
Understanding of Information Security Policies and Procedures
Perks:
Great Benefits Packet
401k Plan with a company match
Generous PTO policy with paid Holidays
About the job
Software Support Analyst II
To see similar active jobs please follow this link: Remote Management jobs
About Us:
At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets such as: Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Digital Printing, Complete Transportation Solutions and Information/Data Supply Chain Services. We cater our array of services to multiple types of industries such as: food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial and others. Our mission is to help US and foreign-based companies expand and offer their services to their US customers. We help companies from all over North America, South America, Europe and Asia increase their market presence in the US through competitive supply chain solutions. We have over 2 million square feet of warehouse space, strategically located throughout the US to provide our clients the ability to easily service their customers. Our warehouses are located in Los Angeles, CA; N. Monroe, NJ; Portland, OR; Houston and Laredo TX.
Responsibilities:
Resolve System access and setup related issues in a timely manner
Microsoft 365 Account configuration and maintenance
Operational System configuration and maintenance
License tracking, audit, and acquisition for all software in the Enterprise
Troubleshooting support for all enterprise applications
Documentation of requirements for software changes
Respond and solve tickets relating to software request within SLA’s
On-call support as needed by operation
OMS/WMS issues backup ticketing resolutions
Backup Hardware configuration as needed
Own JIRA configuration for the Enterprise
Maintaining and updating technical documentation and procedures for all software
Testing changes made to software before release to production
Manage ticket system queue and assign tickets to appropriate groups within SLA
Create and deliver training for the enterprise on software
Ownership of Software change control
Create and Maintain Software Disaster Recovery Process
Requirements:
Minimum 5-years of Software Support Experience
Advanced Troubleshooting skills
Experience with logistics processes
Expert in Microsoft Office and Operating System Configuration
Operate with a sense of ownership and urgency to solve problems for operations
Focus on attention to detail and problem solving
Understanding of end-to-end Software Development Lifecycle
Ability to prioritize and self-manage a workload in a fast-paced environment
Understanding of Information Security Policies and Procedures
Perks:
Great Benefits Packet
401k Plan with a company match
Generous PTO policy with paid Holidays