As a Software Installation Technician V, you will deliver the successful setup and installation of Henry Schein One value‑added services across multiple practice management systems. This is a senior, hands‑on installation role that serves as a technical escalation point, supports complex and non‑standard installs, mentors junior technicians, and helps elevate installation quality through documentation and process improvements. This role is ideal for a self‑directed technician who thrives in complex customer environments, understands installation nuances based on practice size and configuration, and is comfortable leading through influence rather than formal people management. What You Will Do:

• Lead efficient, confident outbound customer interactions to ensure a smooth, positive installation experience particularly with escalated or highly technical customers

• Manage and prioritize multiple installation projects simultaneously in a dynamic environment, ensuring on time delivery and high‑quality outcomes

• Serve as a technical escalation point for complex or non‑standard installation scenarios across multiple HS1 products

• Install, configure, and support HS1 value‑added services across Dentrix or other environments

• Support larger, more complex installs (including DSOs), understanding the scope, dependencies, and level of rigor required based on customer size

• Troubleshoot advanced technical and installation issues

• Provide clear guidance, recommendations, and troubleshooting support to junior Technicians

• Deliver brief, high‑quality install‑focused education (not full software training)

• Implement custom integrations and collaborate closely with Technical Account Managers and cross‑functional partners to ensure successful outcomes

• Create, review, and continuously improve standard operating procedures, troubleshooting guides, and internal knowledge base content

• Empower peers to leverage expertise and documented best practices

• Maintain accurate, detailed documentation to ensure complete customer, account, and project histories

What You Will Have:

• 6+ years of related experience, with software installations strongly preferred

• Proven experience handling escalated or complex customer scenarios in a technical, customer‑facing role

• Technical aptitude with advanced problem‑solving and troubleshooting skills

• Ability to install, configure, and support HS1 Practice Management systems and related value‑added services, including database migrations and complex configurations

• Comfortable navigating Windows environments, user permissions, and system file structures

• Ability to read and write SQL preferred  

• Working knowledge of HIPAA compliance requirements and proper handling of PHI

• Excellent written and verbal communication skills, with the ability to create clear SOPs, knowledge base articles, and customer‑facing instructions

• Excellent time management and prioritization skills with close attention to detail

• Demonstrated ability to manage multiple tasks and resolve complex customer issues independently

• Self‑motivated, calm under pressure, collaborative, and patient – able to support customers and peers through high‑stress situations

The posted range for this position is $26.00 – $28.85, which is the expected staring hourly salary for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. What you get as a Henry Schein One Employee

• A great place to work with fantastic people

• A career in the healthcare technology industry, with the ability to grow and realize your full potential

• Competitive compensation

• Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more

About Henry Schein One Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.   Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people. In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One Henry Schein, Inc.  is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.