About The Job

The Social Media Manager is responsible for managing external social media channels, content creation, publishing, and engagement. This role ensures consistent brand voice, timely content execution, and alignment with community and in-game activities.

Shift: 09.00 - 18.00 CEST with Fridays and Saturdays off

Responsibilities

• Content Creation & Publishing
• Create and publish videos weekly
• Write and schedule social media copies
• Write and publish blog posts monthly
• Create assets for events, campaigns, and evergreen content
• Engagement & Monitoring
• Daily engagement with comments and DMs
• Monitor social sentiment and report relevant issues
• Coordinate messaging with community and Discord activities
• Campaign Support
• Support GTMs, CTAs, and campaign initiatives ensuring successful social media strategies across platforms
• Align social content with community activations, alignment with live operations, and product
• Ensure consistency in tone, branding, and messaging
• Monitor social media performance on a weekly basis and report on key KPIs.
• Ensure relevant player feedback and sentiment identified across social platforms is reviewed, synthesized, and escalated.

About you

• You are located in Albania, Algeria, Colombia, Costa Rica, El Salvador, Ghana, Guatemala, India, Indonesia, Kosovo, Morocco, Nigeria, North Macedonia, Panama, Philippines, South Africa, or Tunisia
• Experience in multi-form video creation
• Experience in Copywriting and content scheduling
• Basic asset creation and editing
• Social media analytics understanding
• Understanding of major social media platforms
• Experience planning, coordinating, and optimizing social media content and campaigns.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills in English (minimum C1).

Nice to have:

• You have worked in gaming, entertainment, or highly engaged consumer brands.
• You have collaborated with creators or influencers before.

Technical requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload and Latency <120ms, internationally
• A minimum of 8 GB RAM
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
• A processor with a CPU Mark of at least 7368 or higher, similar to i5-8300H (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer

We offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.