ServiceNow Developer

Position Summary: CoreSphere is seeking an experienced, qualified, and certified ServiceNow Technical Consultant (TC) / System Administrator (SA) with both ServiceNow Operations & Maintenance (O&M) and implementation experience. Role is to serve as the ServiceNow O&M TC/SA support and enhance a mature ServiceNow FedRAMP certified hosted solution for a US Federal agency. This position is 100% remote. Preferred candidates will have demonstrated successful experience as a ServiceNow O&M TC/SA across the full agile project lifecycle of activities managing ServiceNow solutions. Current platform includes IT Service Management (ITSM), IT Asset Management (ITAM), Workspace Service Delivery (WSD), Financial Services Management (FSM), IT Operations Management (ITOM), Integrated Risk Management (IRM), Human Resource Service Delivery (HRSD), Vendor Risk Management (VRM), Discovery, and Performance Analytics, Nuvolo, and other custom applications.

• Position requires supporting agile/scrum Epic development activities using best practices including collaborating closely with client and consultant Project Managers (PMs), Lead TC and Business Process Consultants (BPCs), Subject Matter Experts (SMEs), and other stakeholders.

• Reviewing, leading, and/or contributing to with release planning, sprint planning, solution roadmaps, backlogs, release plans, requirements validation, user story grooming, user stories documentation, bug fix analysis/resolution, enhancements, estimations, development, documenting, supporting Knowledge Base Article (KBA) development, configuring applications, developing designs and prototypes, developing demos, unit testing, System Testing, System Integration Testing (SIT), Performance Testing (PT), and User Acceptance Testing (UAT), training, managing deployments, and supporting post-production activities including hypercare.

• Designing, configuring and customizing web applications

• Supporting any new solutions that are deployed to the Production environment and coordinating periodic refreshes of sub-prod environments from Production

• Successfully managing customer expectations and ensuring tasks are estimated and performed on-time and on-budget with high-levels of customer satisfaction and quality.

Qualifications:

• Bachelors degree in computer science, Information Systems, or IT related discipline

• Demonstrated experience implementing ServiceNow Workplace Service Delivery (WSD).

• ServiceNow Certified Application Developer (CAD)

• 3-5 years ServiceNow technical development experience with projects of similar size, scope, and complexity

• 3-5 years of experience supporting in a large IT organization, working with SaaS based applications

• Proven experience with at least three (3) of the application suites listed above

• 3+ years of experience programming JavaScript

• Experience and/or certification with ITIL practices and O&M support processes

• Excellent written and oral communications skills

• Excellent interpersonal skills with demonstrated capacity to use those interpersonal skills to effectively work with others

• Experience implementing and supporting systems using hybrid Waterfall and Agile/Scrum and/or ITIL methodology

• Strong business acumen and demonstrated technical competency

• Experience using Microsoft Office application suite

Preferred Skills Requirements:

• Masters degree in computer science, Information Systems, or related IT discipline

• Certified Implementation Specialist (CIS) in any of the application suites listed above

• Experience developing, testing, and deploying ServiceNow AppDev custom applications and COTS applications

• ITIL v3 Foundation certification

• JAVA Object-Oriented Programming Experience

• Experience with managing patches, releases, and platform upgrades

• Experience coding with JSP

• Experience programming using REST or SOAP APIs.

• Experience creating, updating, and managing changes to Service Catalogs and Knowledge Base

• Experience with data integration

• Experience with a scripting language, such as Perl or Python

• Experience development SOAP and REST web API's

• Experience integrating with LDAP

• Experience configuring and developing on Service-now.com platform and report writing

• Working knowledge and experience with the following: HTML, CSS, JavaScript, jQuery Languages, SQL Languages

• Ability to design, build, configure, develop, test, and deploy solutions directly from requirements and/or high-level designs

• Experience building Automated Test Scripts in ServiceNow

• Ability to write, understand, optimize, and build Test Classes, create Update Sets, XML files, and migrate code from Dev to Test and Test to Production environments.

Professional Requirements:

• Consulting experience and demonstrated ability to manage customer expectations

• Proven success in contributing to multidimensional team-oriented projects

• Excellent communication (written and oral), presentation skills and interpersonal skills

• Strong problem solving and troubleshooting skills

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Work Authorization/Clearance: Must be a United States Citizen and able to pass a Public Trust background check. Interviews:Please be advised that CoreSphere will be confirming each applicants identity prior to any official interviews Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includesCloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration. Benefits:

• Competitive Pay

• Paid Time Off

• Sick Leave

• Public Holidays

• STD/LTD

• Health and Dental

• 401(k)

Employment at CoreSphere is contingent upon clear and clean results of a thorough background check. CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.