ServiceNow Advisory Tech Lead/Architect

Position: ServiceNow Advisory Technical Lead/Architect-REMOTE

About our ServiceNow practice:

Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.

ServiceNow Advisory Tech Lead/Solution Architect

You will participate and actively support our client initiatives by building reliable, efficient, scalable and business-oriented solutions based on the Now platform. They are involved in design and architecture of complex systems on all levels, from legacy migrations of ITSM and other ServiceNow domain suite tools, through core platform setup, to integrations, automations, and orchestrations. The Solution Architect is responsible for delivering the Technical Architecture and Design, as well as technical mentoring and enabling the team to deliver world class solutions using the NOW platform.

Duties & Responsibilities:

• Provides top level business and technology architecture consultancy services to our clients.
• Brings thought leadership and innovative solution ideas to clients.
• Responsible for client technical deliverables including client design documents and proposals under the direction of the Project Manager.
• Enforces systems design and architectural standards, maintains best practices and drives the core principles throughout the systems delivery lifecycle.
• Provides input to Statements of Work (SOWs) and assists in presenting proposals to existing and potential clients.
• Works with Customer Managers, Architects, Subject Matter Experts, Solution Designers, and senior levels stakeholders.
• Collaborates with a larger group of Business SMEs, solution, and technical architects to set technical direction for the delivery of solutions.
• Provides input to the design of ServiceNow-based industry vertical solutions as a recognized Architect leader.
• Supports implementation programs for complex enterprise scale solutions.
• Maintains ServiceNow certifications with the latest delta exams.
• Achieves additional certifications as dictated by changing business needs.
• Establishes self as, and serves as active technical liaison between client and ServiceNow product group.

Knowledge & Skills:

• Minimum of 10+ years overall work experience and at least 5-7 years recent experience on the ServiceNow platform (Ideally multiple SNOW domain products…not just ITSM)
• Ability to design, architect and configure multiple applications / modules in the ServiceNow platform
• Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Understanding of the key technologies relevant to the ServiceNow integration solutions including: SSL, REST Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS, JSON
• Strong communication and customer relationship skills at executive level, and ability to adjust for audience appropriately.
• Advanced knowledge of Microsoft Office products.
• Advanced knowledge of business process mapping software such as Visio.

Education & Work Experience

• ServiceNow Fundamentals Certification required
• ServiceNow Implementation Specialist in one domain required, more preferred
• ServiceNow Developer certification is preferred
• Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline or equivalent combination of education and experience.

Work Authorization

• Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Salary and Other Compensation:

Applications will be accepted until 6/20/24.

The annual salary is between $140,000-$160,000 depending on related ServiceNow experience level

This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.