Service Manager
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Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
**Role can be Office Hybrid or Remote, subject to location.**
Responsible for all aspects of contract delivery including finance, quality, people and client.
Responsible for the allocation and management of team and individual performance targets
Responsible for an overall minimum of 95% accuracy in all contract delivery
Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately
Demonstrate exceptional motivational skills
Responsible for the day to day management of people
Ensure contracts are achieving the agreed budget targets
Co-ordinate resources for current and future contracts in line with business and customer requirements
Must have up to date technical knowledge of the legislation associated with contract delivery, be able to process and quality check work if required
Must fully understand the detail of the contract/s for which they are responsible
Perform complex contract scoping exercises at customer sites
Work with sales colleagues in order to maximise business opportunities
Have a political awareness of the organisations/government departments they are responsible for delivering services on behalf
Is able to effectively manage third party relationships that support NECSWS delivery and escalate to Operations Manager where required
Works with the Operations Manager to achieve efficiencies and continuous improvement, implementing agreed measures and contributing towards operational plans
Maintain excellent attendance levels in line with NECSWS’s attendance policy
Drive best practice in the team delivering business update sessions to wider team members including designing and delivering high quality training material and sessions to both internal and external colleagues
Maintain an excellent attitude within the Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required
Contribute to tender responses, sales and marketing activity
Ability to travel.
Deputise for the Operations Manager, where required.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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Service Manager
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
**Role can be Office Hybrid or Remote, subject to location.**
Responsible for all aspects of contract delivery including finance, quality, people and client.
Responsible for the allocation and management of team and individual performance targets
Responsible for an overall minimum of 95% accuracy in all contract delivery
Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately
Demonstrate exceptional motivational skills
Responsible for the day to day management of people
Ensure contracts are achieving the agreed budget targets
Co-ordinate resources for current and future contracts in line with business and customer requirements
Must have up to date technical knowledge of the legislation associated with contract delivery, be able to process and quality check work if required
Must fully understand the detail of the contract/s for which they are responsible
Perform complex contract scoping exercises at customer sites
Work with sales colleagues in order to maximise business opportunities
Have a political awareness of the organisations/government departments they are responsible for delivering services on behalf
Is able to effectively manage third party relationships that support NECSWS delivery and escalate to Operations Manager where required
Works with the Operations Manager to achieve efficiencies and continuous improvement, implementing agreed measures and contributing towards operational plans
Maintain excellent attendance levels in line with NECSWS’s attendance policy
Drive best practice in the team delivering business update sessions to wider team members including designing and delivering high quality training material and sessions to both internal and external colleagues
Maintain an excellent attitude within the Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required
Contribute to tender responses, sales and marketing activity
Ability to travel.
Deputise for the Operations Manager, where required.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
All offers are subject to satisfactory vetting, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
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