Service Desk Technician
Requisition Number: 103907
Available Shifts
Tuesday & Wednesday: 4:00 PM – 12:30 AM CST (16 hours/week)
Thursday – Sunday: 12:00 AM – 8:30 AM CST (32 hours/week)
Pay: $17.50 an hour
Remote Service Desk Representative (Part-Time)
The Remote Service Desk Representative is responsible for supporting desktop hardware, software, and telecommunications equipment. This role serves as the front line of support for Insight customers. You will respond to customer inquiries via phone, email, chat, and other support channels. Strong verbal and written communication skills are essential for success in this role.
What You’ll Do at Insight
Effectively manage issues through multiple inbound support channels, including phone calls, emails, chat, web forms, and client tracking/ticketing systems
Respond to all customer requests in a timely and professional manner
Instruct end users on the appropriate use of equipment, software, and reference materials
Assist with all aspects of technical support, including on-site visits as needed
Accurately prioritize, categorize, track, and document calls, tickets, and chats in accordance with client and internal protocols
Troubleshoot and resolve issues related to hardware, software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
Research and troubleshoot issues using available tools and resources
Navigate internal and external reference and support materials
Proactively follow up on all open issues to ensure resolution
Collaborate closely with team members to identify solutions and recommend process improvements
Requirements
Ability to pass an extensive background check, drug screening, and credit check
Ability to work effectively in a high-volume support environment
Experience providing support in a fast-paced setting
Working knowledge of Microsoft operating systems, troubleshooting, and issue resolution
Experience with ticket tracking and resolution systems
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Iowa (US-IA) || United States (US) || IT Infrastructure & Support || None || Remote ||
About the job
Apply for this position
Service Desk Technician
Requisition Number: 103907
Available Shifts
Tuesday & Wednesday: 4:00 PM – 12:30 AM CST (16 hours/week)
Thursday – Sunday: 12:00 AM – 8:30 AM CST (32 hours/week)
Pay: $17.50 an hour
Remote Service Desk Representative (Part-Time)
The Remote Service Desk Representative is responsible for supporting desktop hardware, software, and telecommunications equipment. This role serves as the front line of support for Insight customers. You will respond to customer inquiries via phone, email, chat, and other support channels. Strong verbal and written communication skills are essential for success in this role.
What You’ll Do at Insight
Effectively manage issues through multiple inbound support channels, including phone calls, emails, chat, web forms, and client tracking/ticketing systems
Respond to all customer requests in a timely and professional manner
Instruct end users on the appropriate use of equipment, software, and reference materials
Assist with all aspects of technical support, including on-site visits as needed
Accurately prioritize, categorize, track, and document calls, tickets, and chats in accordance with client and internal protocols
Troubleshoot and resolve issues related to hardware, software, password resets, Microsoft operating systems, security, desktop applications, and peripherals
Research and troubleshoot issues using available tools and resources
Navigate internal and external reference and support materials
Proactively follow up on all open issues to ensure resolution
Collaborate closely with team members to identify solutions and recommend process improvements
Requirements
Ability to pass an extensive background check, drug screening, and credit check
Ability to work effectively in a high-volume support environment
Experience providing support in a fast-paced setting
Working knowledge of Microsoft operating systems, troubleshooting, and issue resolution
Experience with ticket tracking and resolution systems
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || Iowa (US-IA) || United States (US) || IT Infrastructure & Support || None || Remote ||