Service Desk Support

Job Family:

User Support

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

• We take pride in making a real difference in people’s lives and are committed to excellence and high standards by introducing industry techniques and current technologies to benefit the government. We are looking for teammates dedicated to providing work that is impactful, in a collaborative environment, and who truly enjoy resolving challenges for internal and external users.

• You will assist with the implementation and execution on technical initiatives and solutions

• You may influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication

• You can achieve operational targets within job area with direct impact on results

• You will execute daily work within existing procedures and guidelines

• You may influence other technical staff through explanation of facts, policies and practices related to job area

• You will communicate with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement

What You Will Need:

• Bachelors' Degree, Additional FOUR (4) years' experience in lieu of Degree

• Minimum TWO (2) years' Experience working as a service/support/help desk engineer

• Solid understanding of web technologies and basic networking principals

• History of providing exceptional customer service, working collaboratively, and building relationships with clients and internal teams

• Work with teammates and managers to improve existing, and propose new, processes for increased team efficiencies

• Must be US Citizen, able to obtain and maintain a Public Trust.

What Would Be Nice To Have:

• At least 2 years of working remotely

• Experience with Kanban boards and Atlassian tools including JIRA and Confluence

• Knowledge of Agile processes, organizations and terminologies Experience with remote communication and collaboration tools including Slack, MS Teams and Zoom

• Experience with technologies such as Splunk, Postman, Swagger and Datadog

• Experience in IT system administration in a government environment

The annual salary range for this position is $56,000.00-$94,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.