Senior Water Mitigation Specialist
Description
We are seeking a detail-oriented and proactive professional to join our team as Senior Restoration Property Specialist!
The daily responsibilities of this role could be fulfilled remotely and the candidate does not need to be in an office, but we prefer the candidate to be near in any of the hubs from the listed locations in the job.
In this role, you will independently manage, investigate, and coordinate various EMS activities, ensuring effective handling of a high volume of vendor assignments and policyholder interactions. You will be responsible for complex damage estimation, vendor invoice review, and payment processing, all while delivering exceptional customer service. This position requires a solid background in insurance claims and water mitigation, along with strong communication, organizational, and negotiation skills.
Responsibilities:
Responds to inbound calls from water mitigation vendors and makes outbound calls as appropriate. Writes complex water damage mitigation estimates, including losses that involve mold and asbestos.
Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors.
Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments.
Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers.
Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents.
Assists with training of less experienced staff and handles special projects as assigned.
Qualifications
Strong written and oral communications skills required
Good interpersonal, organizational, investigative and negotiation skills required
Customer service experience required
3-5 years of prior work experience in insurance and/or dealing with residential property restoration
Knowledge of water damage restoration required
Capable of writing complex structural damage estimates or water damage mitigation estimates
Demonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestos
Ability to perform tasks involving PL and Safeco brands
Bachelor’s degree plus an established record of strong property or water damage restoration experience preferred
Has completed some advanced Water EMS training, which may include WRT and/or ASD certifications
AMRT certification is preferred
Cleared background for licensing upon hire
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices
About the job
Apply for this position
Senior Water Mitigation Specialist
Description
We are seeking a detail-oriented and proactive professional to join our team as Senior Restoration Property Specialist!
The daily responsibilities of this role could be fulfilled remotely and the candidate does not need to be in an office, but we prefer the candidate to be near in any of the hubs from the listed locations in the job.
In this role, you will independently manage, investigate, and coordinate various EMS activities, ensuring effective handling of a high volume of vendor assignments and policyholder interactions. You will be responsible for complex damage estimation, vendor invoice review, and payment processing, all while delivering exceptional customer service. This position requires a solid background in insurance claims and water mitigation, along with strong communication, organizational, and negotiation skills.
Responsibilities:
Responds to inbound calls from water mitigation vendors and makes outbound calls as appropriate. Writes complex water damage mitigation estimates, including losses that involve mold and asbestos.
Collaborates with internal and external stakeholders on invoices for claims involving program or non-program vendors.
Ensures resolution of vendor and policyholder escalations. Manages resolution of escalated reassignments.
Reviews routine and complex EMS invoices for accuracy in accordance with vendor estimating guidelines, service level agreements and/or IICRC guidelines and negotiates with vendors, public adjusters and/or customers.
Conducts reviews to ensure appropriate documentation is secured from vendors. This includes dry logs, photos and other related EMS documents.
Assists with training of less experienced staff and handles special projects as assigned.
Qualifications
Strong written and oral communications skills required
Good interpersonal, organizational, investigative and negotiation skills required
Customer service experience required
3-5 years of prior work experience in insurance and/or dealing with residential property restoration
Knowledge of water damage restoration required
Capable of writing complex structural damage estimates or water damage mitigation estimates
Demonstrated ability to handle claims of high complexity and exposure, including claims involving mold and asbestos
Ability to perform tasks involving PL and Safeco brands
Bachelor’s degree plus an established record of strong property or water damage restoration experience preferred
Has completed some advanced Water EMS training, which may include WRT and/or ASD certifications
AMRT certification is preferred
Cleared background for licensing upon hire
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices