Senior Technical Documentation Specialist

About the job 

As our Senior Technical Documentation Specialist, you will help us turn technical developer-speak into clear, concise instructions for users at our B2B SaaS company!

Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements

• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage

• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Requirements:

• 5+ years of experience as an effective technical writer

• Proven ability to quickly learn and understand complex subject matter

• Experience in writing documentation and procedure manuals for various audiences

• Superb written communication skills, with a keen eye for detail

• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

• Ability to handle multiple projects simultaneously