Senior Technical Account Manager

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

Position Overview

The Professional Services team at Menlo helps customers properly deploy their Menlo solution. A Technical Account Manager at Menlo is a senior technical individual contributor, remoting or traveling to customer sites to assist in proper design, deployment and manage the assigned major accounts post deployment.

In the deployment role, you will be a key field resource, working hand-in-hand with the deployment team, partners and customers, to provide deployment advisory services to ensure proper design, configuration, resiliency, and overall best practices are followed.

In the account management role, you will play a major part in the post-sales process. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the generation of sales leads and retention of clients.

Responsibilities

• Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW)

• Present the Menlo cloud security assessments to Customers

• Create and deliver detailed and professional level documentation

• Understand System integration with SSO, Entra, AD, Proxies, Cloud API, VM's & Firewalls and integrate with Menlo

• Create test plans and implement the solutions

• Self Project Manage and deliver services on-time

• Deliver the admin training documentation and deliver hands-on training to the Customer

• Working closely with customers and their Technical Team

• Train customers to use products effectively

• Provide developers with customers’ feedback to help identify potential new features or products, and continuously improve the services

• Report on product performance

• Identify solutions to reduce support costs

• Liaise with the sales department to win new business and increase sales

• Manage and communicate with CIO/CTO/CISO

Job Requirements

• 8+ years of prior work experience in similar positions (e.g. Solutions Architect, Sales Engineer, Professional Service Consultant, Technical Account Manager, Customer Success Manager or a Technical Support Engineer).

• Excellent problem solver via collaboration and running sessions to come up with new, innovative ideas.

• Strong communication (written and verbal) and presentation skills, both internally and externally

• Excellent organizational skills for the multi-tasking and project management

• MDM, Cloud APIs, Strong Networking concepts, Network Architecture Experience, Load Balancing Technologies and SIEM

• Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, SSO, DLP, CASB gateways and Load Balancer

• Professional experience architecting and operating solutions built on AWS and GCP

• Experience with Hypervisors: VMware, KVM, Natrunix, Hyper-V, Proxmox, and etc.

• Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS

• Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols

• Versatile with using various operating systems including Windows, Mac, and GNU/Ubuntu and basic knowledge of troubleshooting and data collection

• Hands-on knowledge with system and network troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute, and MTR

• Advanced knowledge with writing Bash/Python script for making automation and building middleware

• Industry certifications such as CCNA, CISSP or CCSP is a bonus.

• Ability to travel to partner sites, conferences, and other related events as required.

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Why Menlo?

Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of Menlo Security outside of the Talent organization. Menlo Security’s policy is to only accept resumes from agencies via Ashby (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of Menlo Security. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.