Senior Technical Account Manager

What your impact will be…

EDB is hiring a Senior Technical Account Manager (Sr. TAM) for North America. The Sr. TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres across their data-centers. The Sr. TAM serves as a trusted technical advisor to ensure successful implementations and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The Sr. TAM is also the customer's single point of contact into all technical areas of EDB. As such, the Sr. TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.

TAMs are focused on adopting and expanding the use of Postgres in their customer’s organizations. They are acting in a consultative capacity. 

What you will bring…

• Close consultative technical engagement with several large customers in North America

• Establish a close working relationship with their customer’s senior technical leadership team and become their trusted advisor.

• Help EDB customers maximize the value of their Postgres investment

• Assist EDB customers develop and deploy Postgres proliferation strategies 

• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance and project management)

• Coordinate the interaction between EDB’s internal team members, such as: Professional Services, Field CTO, CSM, Technical Support, Account Team, and the customer

• Maintain current functional and technical knowledge of the entire EDB product line

• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements

• Help to document best practices in developing and deploying EDB solutions

• Function as a front-line technical resource for 'best practice' and informal customer questions

• Manage customer escalations and coordinate with the technical support team for faster resolution.

• Travel is required up to 25% percent of the time

What will give you an edge…

• At least eight (8) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable

• Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture

• Knowledgeable about data analytics and AI/ML concepts

• Experience with Kubernetes

• Excellent analytical skills regarding technical and project management issues

• Good understanding of strategic sales process

• Well-developed organizational skills with an ability to manage competing client demands

• Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel

• Bachelors / Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred

• The Sr. TAM is expected to complete the EDB Postgres Professional Certification within 6 months, and stay current in all EDB training and certification programs at all times