Senior Support Specialist

Role: Senior Support Specialist (Remote within India)

SHIFT: 1:00 PM - 10:00 PM IST Monday thru Friday

You will have responsibility for supporting customers and professionals throughout the region. You will be a part of our Support Team supporting HR, IT, Finance, and benefits queries. In this role, you will handle all day to day queries with resolution for all the in-scope verticals.

• Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly.

• Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment.

• What you can expect to do Help Desk Support with demonstrated success in troubleshooting clients’ problems to identify and resolve client issues. Leveraging trouble shooting and multitasking skills to manage high volumes of workload without compromising on the quality of support provided.

• Energetic, organized, and self-motivated IT Help Desk Technician with over 0-2 years of experience in the Zoho Tool & GPP .

• Solutions-focused Help Desk Support Specialist with proven skills in evaluating clients’ issues and walking through viable solutions to ensure overall satisfaction with company services. Seeking a challenging position at an organization that allows for further career advancement and exposure.

• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.

• Serve as the first point of contact for professionals on any HR, IT, or Finance related inquiries

• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)

What we are looking for: 

• 3-5 years of Global Shared Services with at least six months of experience in handling HR related Shared Services activities (Hire to Retire Model) / IT Level 1 Support / Finance Shared Services answering Queries relating to Payroll, Billing, Invoices / Benefits Support Queries / Related Queries in Tier 1 model (Any Two combination preferred)

• Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies

• Strong administrative background

• Meticulous attention to detail/ Literacy with MS Office

• Customer oriented with ability to adapt/respond to diverse customer base

  • Excellent organizational and time-management skills

  • Proven work experience in similar shared services position

  • Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds

  • Ability to work in a dynamic, rapidly changing environment

  • Ability to manage and meet expected SLAs and KPIs