Senior Support Engineer (Postgres)
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Job Summary
We're looking for a stellar Senior Support Engineer to join our Support Services team in Brazil.
As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.
Candidates please note: This role will be required to work a schedule of Sunday to Wednesday starting at 8:00 AM to 7:00 PM GMT-3. Again, candidates who are located in Brazil are preferred. This role can be located 100% remotely.
What your impact will be:
Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues.
Create reproducible test cases, file development requests, and offer patches when possible.
Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
Serve as the primary point of contact to premium customers on priority engagements.
Document solutions, procedures, and standards for customers as well as for internal use.
What you will bring:
5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
Bachelor's degree in Computer Science or equivalent knowledge
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
Outstanding English communication skills (both written and verbal)
Strong problem-solving skills for abstract and complex issues
Quick-thinking, able to work well under pressure
Adept at documenting efforts, actions, and results
Experience liaising with Engineering teams
What will give you an edge:
Technical Support experience
Experience with machine learning and AI
Recent working experience with Microsoft.NET, Java and/or C/C++
Experience with Oracle or SQL Server
Experience with Docker, OpenShift & Kubernetes
Experience with Amazon Web Services and RDS
Experience with Microsoft Azure
Experience with Zookeeper or Kafka
#LI-Remote
Senior Support Engineer (Postgres)
To see similar active jobs please follow this link: Remote Development jobs
Job Summary
We're looking for a stellar Senior Support Engineer to join our Support Services team in Brazil.
As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.
Candidates please note: This role will be required to work a schedule of Sunday to Wednesday starting at 8:00 AM to 7:00 PM GMT-3. Again, candidates who are located in Brazil are preferred. This role can be located 100% remotely.
What your impact will be:
Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
Collaborate with and mentor junior and mid-tier support engineers to triage issues.
Create reproducible test cases, file development requests, and offer patches when possible.
Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
Serve as the primary point of contact to premium customers on priority engagements.
Document solutions, procedures, and standards for customers as well as for internal use.
What you will bring:
5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
Bachelor's degree in Computer Science or equivalent knowledge
Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
Outstanding English communication skills (both written and verbal)
Strong problem-solving skills for abstract and complex issues
Quick-thinking, able to work well under pressure
Adept at documenting efforts, actions, and results
Experience liaising with Engineering teams
What will give you an edge:
Technical Support experience
Experience with machine learning and AI
Recent working experience with Microsoft.NET, Java and/or C/C++
Experience with Oracle or SQL Server
Experience with Docker, OpenShift & Kubernetes
Experience with Amazon Web Services and RDS
Experience with Microsoft Azure
Experience with Zookeeper or Kafka
#LI-Remote