Senior Strategic Account Manager - Enterprise

Summary 

The Senior Strategic Account Manager is responsible for championing our customers' success by ensuring Loyal’s solutions align with their strategic objectives and CRM requirements. This role focuses on building deep, consultative relationships with clients to maximize the effectiveness of Loyal’s products in supporting their campaign and patient outreach goals. The Senior Strategic Account Manager will play a key role in aligning customer needs with Loyal's capabilities, ensuring accurate KPI measurement, and maintaining a strategic overview of competitive positioning in the sales and CRM space. Reporting to the VP of Enterprise Accounts, this role requires an individual who is both strategic and detail-oriented, able to work “in the weeds” with data and metrics while driving high-level client outcomes. Ideally, this candidate will bring experience leading projects or mentoring teammates, as well as the grit, curiosity, and technical aptitude to thrive in a “building the plane as we fly it” environment.

For this role, we prefer that candidates are based out of the following states: AL, FL, GA, IN, MI, NC, TN, TX

You will: 

• Serve as the primary liaison for our key accounts, building strong, long-term relationships from the C-suite to the key customer stakeholders and sponsors.

• Partner with the Sales team to understand the customer’s goals, reasons for partnering with Loyal, and expected outcomes of our partnership. 

• Deliver a cohesive strategy to reflect our customer’s key initiatives and objectives. 

• Drive customer satisfaction and value realization by establishing a reporting cadence of KPI’s.

• Collaborate with Loyal’s Solutions Analysts to align and deploy products complementing our customer’s strategic plan.

• Onboard and trains new customers according to their needs and objectives.

• Drive retention, renewal, and expansion opportunities for our customers.

• Support the development of the product roadmap based on customer feedback and market research to define/support the product goals and strategies.

• Build strong opportunity assessments based on customer feedback to ensure the most valuable and usable product features are built.

• Serve as a mentor to Strategic Account Manager teammates.

You have:

• Experience in digital healthcare and/or specifically with hospitals or health systems. 

• Five years of experience in full-cycle strategic enterprise account management. 

• Experience working within a software as a service (SaaS) company

• Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic 

• Proven track record of maintaining and growing customer relationships. 

• Experience presenting to C-level stakeholders

• Bachelor’s degree in Business, Healthcare, or related field or equivalent work experience

Key Competencies

• Strategic thinker who is willing to go beyond customer expectations to help meet their goals

• Team player who thrives when working collaboratively and cross-functionally with sales, AI, design, engineering, marketing, and other key partners 

• Great interpersonal and communication skills with the ability to convey complex technical concepts to non-technical audiences and present them to executive audiences 

Pay Transparency

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $92,000 - $110,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Interview Process 

• Recruiter Screening 

• Peer-Based Interviews

• Interview with VP, Customer Success + Director, Technical Architecture 

• Interview with VP, Enterprise Accounts

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