Senior Solutions Consultant

Do you have a passion for solving customer problems? Do you thrive in a fast-paced, competitive, team-oriented, start-up environment? We are looking for a motivated and customer-focused Solutions Consultant to join our team! The right candidate will have advanced experience as a Contact Center Solutions Architect with a proven track record of assisting sales with navigating large enterprise deals.

Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: East Coast - FL, GA, MA, MD, NC, NJ, PA, VA or Central Region - IL, IN, MI, NE, TN, TX 

Why work for SuccessKPI:

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work  

• Opportunity to work for a fast-growth global company in the rapidly growing analytics space  

• Opportunity for career development and growth opportunities as we grow and scale 

• Opportunity to build industry relationships and work alongside seasoned industry experts  

• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI! 

What You’ll Do:

• Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities

• Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership

• Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact

• Define and guide complex proof-of-concept engagements, setting standards and best practices across the presales organization

• Influence product direction by translating customer and market insights into clear, actionable feedback for Product Management

• Lead by example, elevating overall presales effectiveness and consistency

• Represent SuccessKPI as a thought leader in executive briefings, partner meetings, conferences, and industry events

What You’ll Bring:

Required qualifications to be successful in this senior role:

• 5+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, Five9, LiveVox, UJET, or TalkDesk

• 5+ years of experience in contact center analytics, BI, performance management, or operations leadership

• Demonstrated success leading complex enterprise presales engagements and influencing executive decision-makers

• Strong business acumen with the ability to articulate ROI, value realization, and transformation outcome

• Exceptional executive communication, presentation, and consultative skills

• Ability to travel to partner and customer locations when required

• Desire and ability to work in a high-growth start-up environment requiring flexibility and ingenuity

What Success Looks Like

• Discovery workshops consistently uncover high-value customer use cases that translate into clear, compelling solution narratives.

• Impactful product demonstrations and proof-of-conceptsdirectly supporting deal progression and win rates

• Being viewed as a trusted advisor by executive stakeholders and Sales leadership

• Elevating presales standards, methodology, and solution quality across the organization

• Influencing product strategy through credible, well-articulated customer and market insights

• You representSuccessKPI as a credible, knowledgeable voice at customer meetings, RFPs, and industry events.

SuccessKPI US Benefits: Read more about our benefits here