Senior Software Engineer - Enterprise Applications

This is a remote opportunity and we would be interested in applications from the EST in NASA, UK, Spain, Germany or Sweden.

The Opportunity:

We are seeking a highly technical Enterprise Application Developer to own the architecture, development, and maintenance of Grafana Labs’ internal business systems. In this role you will be the driving force behind our operational efficiency: connecting disparate systems with robust automation, developing custom internal applications where off-the-shelf software falls short, and designing scalable, secure architectures that enable seamless automation across IT, Finance, Security, PeopleOps, L&D, and more.

You will operate at the nexus of engineering and business operations, elevating our engineering culture by setting code-quality standards, implementing automated CI/CD pipelines, and leveraging modern languages and AI-assisted tooling to deliver best-in-class solutions. Much of the work will involve building identity and access automation, as well as platform integrations, internal services in Go, and platform-grade CI/CD and security practices to support internal tooling at scale.

What You’ll Be Doing:

• Architect, build, and maintain identity and access automation using Okta Workflows to deliver a fully automated Joiner-Mover-Leaver (JML) lifecycle.

• Ensure the provisioning and de-provisioning of access across the enterprise stack, driven by HRIS triggers, to enable zero-touch onboarding and offboarding.

• Design and deploy complex processes using flowgramming systems that automate reporting and data flows.

• Own the automation strategy and workflow development for Freshservice — including automated user and group management, software provisioning, and logic-based approval routing.

• Integrate HelpDesk and ITSM platforms with other enterprise tools via APIs to reduce manual ticket touches and improve operational SLAs.

• Design, build, and deploy custom internal applications and services using Go (Golang) to solve niche business problems (e.g., software licensing management, automated training assignments).

• Design efficient relational database schemas and author complex SQL for reporting, transactional systems, and financial integrations.

• Manage the full SDLC for internal tooling: gather requirements, design, build, test, deploy, run, and iterate based on production feedback.

• Build and maintain custom MCP servers, Slack bots, and other automation utilities for operational tooling.

• Implement and maintain robust CI/CD pipelines (GitHub Actions preferred) to automate testing, linting, security scanning, and deployments for internal tooling.

• Integrate security tooling into build and deploy pipelines (SAST/DAST), ensure secure handling of API keys and secrets, and drive secure coding practices across the team.

• Conduct and lead code reviews, mentor peers, and drive engineering best practices for maintainability, testability, and clarity.

• Embrace and responsibly use AI coding assistants (Cursor, Warp.dev, GitHub Copilot, etc.) — able to evaluate and own code produced with AI assistance.

• Collaborate closely with IT, Finance, Security, PeopleOps, and other stakeholders to align priorities, produce clear documentation and diagrams, and implement safe rollout strategies for changes that impact business workflows.

What Makes You a Great Fit:

• Strong coding skills and operational experience: you’ve built software and been responsible for operating it in production.

• Experience with enterprise identity and lifecycle management — deep, hands-on experience with Okta, Okta Workflows, and lifecycle provisioning.

• Experience building automation for Finance and ITSM workflows (Workato or similar iPaaS platforms; Freshservice or similar ITSM tooling).

• Proficiency in at least one widely used programming language — Go (Golang) preferred; Python, Rust, C, C++ or similar is acceptable. You are comfortable writing production services in Go or are excited to learn.

• Strong SQL skills with experience designing schemas, writing complex queries, and integrating custom applications with relational databases (Postgres, MySQL, etc.).

• In-depth experience designing and consuming REST and GraphQL APIs and handling authentication (OAuth2, API tokens), rate limiting, and pagination.

• Expertise in building and maintaining CI/CD pipelines and automations (GitHub Actions experience preferred).

• Demonstrated experience with secure coding practices and integrating code security tools (SAST/DAST) into pipelines.

• Strong Git and GitHub experience, including branching strategies and release workflows.

• Comfortable working with AI toolchains for developer productivity and able to fully understand, vet, and take full ownership of AI-assisted code.

• Able to translate complex business requirements from non-technical stakeholders into technical solutions and documentation (including architecture diagrams and runbooks).

• Excellent troubleshooting skills and a drive to automate repetitive work away.

• A collaborative mindset: you work across teams, make plans transparent, bring stakeholders along, and accept feedback.

• Pragmatic: You prioritize progress over perfection and can navigate ambiguity.

Compensation & Rewards:

In Canada, the compensation range for this role is 164K CAD - 197K CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.