Senior Sales Operations Analyst - GTM Systems

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

We are seeking a highly motivated Sr Revenue Operations Analyst, who can strategically partner with our sales and enablement teams to optimize, maintain, and drive adoption of tools within the GTM tech stack. This role will also focus on identifying areas for process improvements and automation within our GTM tech stack, reducing friction across the revenue funnel.  For this role, an analytical approach and attention to detail are imperative.

Your Responsibilities:

• Build strong partnerships with enterprise sales teams to support all stages of the sales funnel, ensuring adherence to internal controls and effective use of GTM systems.

• Administer and maintain revenue systems by managing workflows, optimizing data validation rules, and configuring user permissions to align with business needs.

• Become a subject matter expert on the GTM tech stack, providing hands-on training and guidance to sales teams, and maintaining up-to-date training materials. Assist in developing new content as needed to enhance tool adoption and usage.

• Take ownership of execution for small-scale GTM systems projects, ensuring timely delivery, alignment with business needs, and collaboration with stakeholders for successful outcomes.

• Collaborate with GTM teams to identify process inefficiencies in system workflows and recommend scalable improvements through automation and system enablement.

• Monitor, troubleshoot, and resolve data anomalies, offering long-term, scalable solutions to improve data quality and system reliability.

• Stay informed about the latest product capabilities and functionalities across all GTM tools, ensuring alignment with evolving business requirements.

• Act as the primary liaison for new enterprise client proposals (RFPs), vendor questionnaires, or requests for information (RFIs), partnering with relevant stakeholders to secure necessary inputs for deal closure.

This role requires a proactive approach to maximizing system effectiveness and ensuring sales teams leverage the tools available to achieve their goals.

What it takes to catch our eye:

• Familiarity with GTM tech stack such as G-Suite, Gong, Salesforce, etc.

• 3+ years experience in sales or revenue operations 

• Strong problem-solving skills, with the ability to identify inefficiencies and apply technology-driven solutions

• Great communicator with a customer-centric mentality

• Can balance multiple projects and meet deadlines while maintaining attention to detail

• Knowledge of CRM and sales process

• Excellent troubleshooting skills with meticulous attention to detail

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.