Senior Revenue Operations Manager - Aircover

The Community You Will Join: 

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us deliver best-in-class services to our community.

The Difference You Will Make:

This position at AirCover is pivotal in achieving our revenue goals through our insurance offerings. You will collaborate closely with various Airbnb teams, particularly platform management, finance, and strategic partnerships. Your responsibilities include executing adaptable sales strategies that respond to market dynamics and company objectives. You'll work closely with BD, Product, Account Management, Program Management, Engineering, Legal, and Compliance teams to synchronize and bolster sales initiatives. Your focus will be on driving customer-centric strategies, fostering enduring client and partner relationships to foster sustained growth.

A Typical Day: 

• Generate new and novel strategies across offer presentation, segmentation, pricing, and features that drive conversion while meeting Airbnb’s standards for customer experience, and 

• Consistently evaluate sales trends and partner with Finance to develop action plans to maximize value and coverage for our customers and Airbnb, and

• Attend industry events where relevant to the business.

• Lead sales efforts to achieve and surpass revenue targets, analyzing performance metrics for continuous improvement.

• Develop a growth playbook targeting key customer segments and seasonal trends, leveraging experience in digital/online insurance or similar financial products.

Your Expertise:

• Demonstrated success in owning revenue targets and crafting growth strategies for online insurance offerings.

• Proven ability to thrive in a design-focused, customer-centric environment.

• Proficient in navigating legal and compliance complexities to deliver compelling and achievable insurance solutions.

• Experienced in delivering high-impact presentations to internal and external C-suite executives, covering topics such as challenges, opportunities, and mitigation strategies.

• Preferred experience

  • Experience with Travel Insurance

  • Bilingual or multilingual a plus

  • MBA or other advanced degree

  • Familiarity with Google Suite and Keynote

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.