Senior Program Manager

ABOUT ODAIA ODAIA noun odaia | 'oh-day-yeah An Ancient Greek word referring to tools of the trade. To learn more visit odaia.ai. ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually. ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - (HCPs), predict prescribing behaviors and make informed decisions that bring therapies to patients faster. ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers dont have to. We live by the notion that simplicity is the ultimate sophistication; and making simplicity scalable is an even bigger challenge. Thats why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts. To learn more visit odaia.ai. OUR MISSION Reducing patients time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. Were also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. Youre on a mission too? Were here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive. WHATS ON OFFER Reporting to the Senior Director, Business Acceleration, the Sr. Program Manager, Business Acceleration has a proven track record of successfully orchestrating planning, execution, and delivery of complex programs. If you thrive in high-growth environments, enjoy connecting the dots across teams, and are passionate about bringing clarity and focus to fast-moving projectsthis is your opportunity to make an impact! WHAT YOU WILL DO

• Lead end-to-end delivery of complex enterprise SaaS implementation and expansion programs, owning execution across scope, timelines, resourcing, dependencies, risks, and delivery outcomes for multiple concurrent engagements

• Serve as the primary delivery lead for assigned enterprise customers, partnering closely with Business Acceleration Partners to translate customer strategy and requirements into structured, executable program plans

• Establish and manage delivery governance for customer programs, including detailed project plans, RAID logs, change control, and executive status reporting

• Coordinate and influence cross-functional teams across Business Acceleration, Implementation Consulting, Product, Engineering, Customer Success, and Operations to promote alignment and delivery predictability

• Lead customer facing delivery ceremonies including kickoffs, discovery sessions, and steering committee meetings, bringing clarity, accountability, and continued delivery throughout the programs lifecycle

• Identify and manage delivery risks, dependencies, while escalating with clear context,, and recommendations when needed in collaboration with the Business Acceleration Partners

• Apply structured change management practices within customer programs to support adoption, readiness, and value realization, proactively identifying and escalating risks

• Utilize PMO standards, templates, tooling, and reporting frameworks, providing feedback and recommendations to improve its effectiveness

• Identify recurring patterns and roadblocks to milestones during onboarding, discovery and testing, while proposing improvements to delivery sequencing, processes, or tooling

• Contribute to continuous improvement of delivery/dashboard metrics to reflect customer health, delivery to scope, and value realization

• Support cross-functional change management readiness for new processes, tools, or service offerings by contributing to launch planning, documentation, and enablement activities

• Act as a change steward within the Business Acceleration team, reinforcing strong program discipline, accountability, and customer-focused execution

WHAT YOU BRING

• 5+ years of experience in senior program or project management roles, leading complex, cross-functional initiatives in SaaS, technology, life sciences, or data-driven organizations

• Proven experience delivering enterprise level customer programs with multiple stakeholders, competing priorities, and high expectations for execution

• Strong foundation in project methodologies, program governance, delivery planning, risk management, and stakeholder communication

• Experience operating within established PMO frameworks, with the ability to apply structure while maintaining delivery execution

• Full knowledge of Agile delivery environments and program management tools such as Jira, Asana, Smartsheet, or similar

• Demonstrated ability to influence without authority, align diverse teams, and drive accountability across internal and customer stakeholders

• Experience supporting organizational and process change within customer and operational teams

• Excellent communication and interpersonal skills, with the ability to effectively manage customer executives, stakeholders and operational relationships

• PMP, Agile, or Scrum certification preferred

• Grand vision, low ego and able to make a big impact

WHAT WE OFFER

• A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together

• Medical & dental benefits - with immediate enrollment for full-time, permanent employees

• Flexible working hours, focusing on what we achieve and not the number of hours we clock

• Flexible time off policies

• Stock option grants

LOCATION We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials. EMPLOYMENT VERIFICATION Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks. JOB PROCESS & INTERVIEW DISCLOSURE ODAIA does not use artificial intelligence (AI) to review applications, filter or analyze resumes. Our recruitment team may use an AI-powered meeting assistant to record and transcribe interviews for note-taking purposes only. This tool helps our recruiters to be fully present during conversations with candidates who provide consent to this tool being used during an interview. This tool is used in compliance with privacy and employment laws across Canada and the U.S. We respect the time candidates invest into participating in our recruitment process. ODAIA is committed to providing timely status updates on hiring decisions to all candidates following their final interview, in accordance with applicable employment laws. The anticipated annual base salary for this position ranges from $90,000 to 120,000 CAD. This range represents ODAIA's good-faith estimate based on current market data and internal equity. Final compensation is determined through a comprehensive review of the successful candidates unique skill set, specialized experience, and relevant certifications. As such, the final offer may vary based on these specific factors. Salary expectations will be discussed collaboratively early in the process to ensure alignment. This posting is for an existing vacancy. DIVERSITY, EQUITY & INCLUSION ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances. ACCOMMODATIONS AND ACCESSIBILITY Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [emailprotected].