Senior Product Operations Manager
To see similar active jobs please follow this link: Remote Management jobs
About Kueski
At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.
We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive company culture. In 2023, Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally, we ranked as one of the Best Companies for Female Talent by EFY.
Purpose
As Senior Product Operations Manager, you play a critical role in optimizing and scaling our product development and release process. You collaborate closely with product managers and cross-functional teams to drive efficiency, consistency, quality, and innovation in our product operations.
Key Responsibilities
Work closely with product managers, engineers, designers, and other stakeholders to drive execution excellence for delivering high-quality products
Identify opportunities to optimize and streamline product development processes, including tools and workflows for increased speed, alignment, and visibility
Implement product management best practices to improve efficiency, reduce time to market, and enhance cross-functional collaboration
Help teams proactively identify risks and dependencies that may impact product delivery, and develop mitigation strategies to minimize potential disruptions
Monitor progress against initiatives across the product organization, identify issues or roadblocks, and recommend corrective actions as needed to keep everything on track
Work closely with the Chief Product Officer and other senior leaders to understand company strategy, product vision, and OKRs to support decision making of new initiatives and help manage priorities across the product organization and cross-functional teams
Help assess resource needs and allocate talent, budget, and other resources to support initiatives
Help identify skill gaps and recommend training, tools, or outsourcing strategies to strengthen the team's capabilities
Facilitate cross-functional meetings to ensure clear understanding of priorities, requirements, and dependencies
Help communicate status, updates, and milestones to key stakeholders, ensuring transparency and alignment
Serve as a bridge between product management, engineering, design, data, risk & fraud, marketing, sales, customer operations, and other departments, fostering alignment and effective communication across cross-functional teams
Utilize data and analytics to track key performance metrics, evaluate product management performance, and identify areas for improvement
Generate actionable insights to inform decision-making and drive continuous improvement in product operations
Position Requirements
MBA or bachelor's degree in business, engineering, computer science, or related field or equivalent work experience
Proven experience in product operations or product management excellence in a startup or other complex technology or software development environment
Strong understanding of the product development lifecycle, agile methodologies, and product management best practices
Excellent communication (with fluency in both English and Spanish) and stakeholder management skills
Demonstrated ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment
Proficiency in project management tools (e.g., JIRA, Airtable, etc), collaboration platforms, and data analysis tools
Ability to thrive in a collaborative, team-oriented culture with a focus on continuous learning and improvement
Strong analytical and problem-solving skills, with a data-driven approach to decision-making
Proven ability to manage multiple projects simultaneously and prioritize competing demands effectively
Flexibility to adapt to changing priorities and requirements in a rapidly evolving business environment
Passion for technology and innovation, with a customer-centric mindset and a commitment to delivering exceptional user experiences
About the job
Senior Product Operations Manager
To see similar active jobs please follow this link: Remote Management jobs
About Kueski
At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.
We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive company culture. In 2023, Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally, we ranked as one of the Best Companies for Female Talent by EFY.
Purpose
As Senior Product Operations Manager, you play a critical role in optimizing and scaling our product development and release process. You collaborate closely with product managers and cross-functional teams to drive efficiency, consistency, quality, and innovation in our product operations.
Key Responsibilities
Work closely with product managers, engineers, designers, and other stakeholders to drive execution excellence for delivering high-quality products
Identify opportunities to optimize and streamline product development processes, including tools and workflows for increased speed, alignment, and visibility
Implement product management best practices to improve efficiency, reduce time to market, and enhance cross-functional collaboration
Help teams proactively identify risks and dependencies that may impact product delivery, and develop mitigation strategies to minimize potential disruptions
Monitor progress against initiatives across the product organization, identify issues or roadblocks, and recommend corrective actions as needed to keep everything on track
Work closely with the Chief Product Officer and other senior leaders to understand company strategy, product vision, and OKRs to support decision making of new initiatives and help manage priorities across the product organization and cross-functional teams
Help assess resource needs and allocate talent, budget, and other resources to support initiatives
Help identify skill gaps and recommend training, tools, or outsourcing strategies to strengthen the team's capabilities
Facilitate cross-functional meetings to ensure clear understanding of priorities, requirements, and dependencies
Help communicate status, updates, and milestones to key stakeholders, ensuring transparency and alignment
Serve as a bridge between product management, engineering, design, data, risk & fraud, marketing, sales, customer operations, and other departments, fostering alignment and effective communication across cross-functional teams
Utilize data and analytics to track key performance metrics, evaluate product management performance, and identify areas for improvement
Generate actionable insights to inform decision-making and drive continuous improvement in product operations
Position Requirements
MBA or bachelor's degree in business, engineering, computer science, or related field or equivalent work experience
Proven experience in product operations or product management excellence in a startup or other complex technology or software development environment
Strong understanding of the product development lifecycle, agile methodologies, and product management best practices
Excellent communication (with fluency in both English and Spanish) and stakeholder management skills
Demonstrated ability to lead cross-functional teams and drive results in a fast-paced, dynamic environment
Proficiency in project management tools (e.g., JIRA, Airtable, etc), collaboration platforms, and data analysis tools
Ability to thrive in a collaborative, team-oriented culture with a focus on continuous learning and improvement
Strong analytical and problem-solving skills, with a data-driven approach to decision-making
Proven ability to manage multiple projects simultaneously and prioritize competing demands effectively
Flexibility to adapt to changing priorities and requirements in a rapidly evolving business environment
Passion for technology and innovation, with a customer-centric mindset and a commitment to delivering exceptional user experiences