Senior Product Operations Analyst

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of helping people live longer, and healthier lives?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

We’re looking for a data-driven, strategic, and execution-oriented professional to help scale Noa Notes, our AI-powered product for healthcare professionals, in Brazil. This person will sit at the intersection of Product, Sales, and Operations, driving growth, efficiency, and process improvement. If you enjoy combining analysis with action to make a real business impact, this role is for you.

What you will do in this role:

• Partner closely with Product and Go-to-Market teams to understand how Noa is performing and how to accelerate its adoption in Brazil;

• Design and execute experiments (such as A/B tests) to evaluate hypotheses, optimize user adoption, and scale product usage;

• Analyze data and channel performance to identify growth opportunities, inefficiencies, and areas for improvement;

• Support the scaling of operations by designing and implementing process improvements and automation initiatives;

• Provide insights to guide go-to-market strategies, helping align product capabilities with commercial goals;

• Collaborate with global and local stakeholders to ensure seamless execution;

• Build and maintain dashboards and reports to track key metrics and share actionable insights with leadership.

Qualifications

What makes you a strong fit

• 4+ years of experience in Operations, Strategy Ops, Sales Ops, RevOps, or Data Analysis (preferably within Marketing or Sales environments);

• Solid understanding of product and business dynamics;

• Basic knowledge of SQL for querying and exploring data;

• Experience with Power BI, Google Sheets, Google Analytics, or Looker Studio (we primarily use Google Sheets and Looker Studio);

• Strong analytical skills and a proactive, hands-on approach to problem-solving;

• English proficiency (B2/C1 - Level)

• Experience working in agile environments.

It’s even better if you...

• Have experience in tech companies or SaaS startups;

• Have worked with Python for automation or data analysis;

• Enjoy building scalable processes and making complex operations run smoothly.

Additional Information

Let’s talk money

• A salary adequate to your experience and skills around R$12.000,00 month. Your salary will be, now and always, 100% transparent to you;

Benefits:

• 100% remote-friendly within Brazil

• Working hours are from Monday to Friday;

• We have compensatory time off (Banco de Horas);

• Food/Market Voucher;

• Medical, Dental, and Group Life Insurance;

• Pet Plan;

• iFeel app, for emotional comfort;

• Gympass for you and up to 3 people! 

• Creditas: Payroll loan services, eligible after 6 months of employment;

• Stock Options - eligible after 6 months of employment (5 years grace period) - 

• Birthday Day Off;

• Daycare Assistance;

• Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;

• Referral Program offers up to R$600 per person who stays with us for more than 6 months;

• Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got married? 7 days of rest! Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;

Important: Docplanner is an international English-first company. Therefore, please be sure to send your CV in English

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO