Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the Role

You’ll take ownership of a core product area or multiple features within the brand, playing a key role in shaping both the product vision and how it’s executed in practice. Working closely with leadership and cross-functional teams, you’ll drive meaningful product outcomes that align with the broader brand strategy and deliver measurable impact for customers.

This is a highly influential role — you’ll define and manage your roadmap end-to-end, ensuring every decision is grounded in clear reasoning and tied to customer value. You’ll be deeply connected to the market, engaging directly with customers on a regular basis to understand industry trends, pain points, and opportunities to improve the product.

As a senior product leader, you’ll set the standard for high-quality product delivery. While formal people management may vary, you’ll act as a mentor and role model for peers, helping elevate product thinking and execution across the team.

Reporting into our VP of Engineering, you’ll focus on delivering exceptional outcomes within your product area or business unit, representing the most senior level of individual contribution in product delivery without broader brand-wide ownership.

Some of the other responsibilities include :

• Owns planning, vision, and implementation of features for core business or multiple product areas  

• Provide regular input on overall product strategy and how team initiatives align with the overall product strategy  

• Develop an astute understanding of the industry including emerging trends, new available technologies, and addressable markets  

• Engage current and prospective customers to understand and analyze their needs, business practices, and plans 

• Establish and align product roadmaps with the broader product strategy and find balance in delivery between long term investments, shorter term wins, and tech debt  

• Mentor and/or manage product colleagues and drive development of their key skillsets  

• Identify areas of improvement with your existing product area and fresh opportunities to thrill the market  

• Engage internal stakeholders to execute product releases and support the public narrative for product feature releases 

• Deliver clear and comprehensive product requirements to provide guidance to the development team  

• Own the management and grooming of a product backlog ensuring tickets are ready to be pulled into upcoming sprints 

• Engage sales, marketing, and customer support to capture customer feedback and to ensure prompt and seamless delivery to the market  

• Partake in the Scrum process and help drive effective scrum ceremonies including standups, grooming sessions, sprint planning, and retrospectives 

• Identify key success metrics for initiatives and ties those metrics to overall business metrics  

• Focus on customer value and identify MVP solutions that deliver on that value with the least amount of time, effort and risk  

• Identify and raise opportunities and risks to management   

• Contribute to customer-facing demos and sales and marketing initiatives with your deep product knowledge  

• Engage with design, research, and development to clearly articulate customer pain points and build a process for effective problem solving 

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do. Required qualifications for this role:

• 5+ years professional experience managing software products from inception through launch and iteration 

• Ability to operate and engage with a product team with no supervision 

• Experience mentoring junior team members and developing product management skillsets  

• Ability to articulate and drive research and design needs in support of product decisions  

• Experience working with senior leadership across other company verticals including sales, marketing, and customer support  

• Proven ability to deliver initiatives on time and on budget  

• Experience working in an Agile Scrum environment  

• Empathetic: you have a talent for understanding what our customers are trying to achieve and why they are trying to achieve it   

• Analytic: you can spot the commonalities in seemingly different customer requests and identify opportunities to address them with a unified solution   

• Innovative: you have a flair for bold ideas that can potentially deliver game-changing competitive advantages   

• Strategic: you can slice big projects into pragmatic MVPs that maximize customer value with the least amount of time, effort and risk   

• Collaborative: you believe that a team works best when everyone is communicating daily about how each person’s piece fits in the shared vision  

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way

• Do the right thing

• Say it straight

• Win together

• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs

• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community

• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program

• Access to free mental health support

• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word 'moonshot' at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

More about us 

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake. 

Good to know

To be considered for employment, you must be legally authorized to work in the country you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We make it a priority to respond to every applicant.