Senior Product Manager - Delight

AI Senior Product Manager, Flywheel

About you:

You’re looking for a role that challenges and excites you. An environment that supports and energizes you. A team that solves real customer problems using AI with autonomy and drive. And a mission that aligns with your values and welcomes your voice.

As a member of the Product Management org at HubSpot you’ll:

• Join a product-led culture that truly puts the customer first

• Create and advance an ambitious product strategy that’s driven by customer needs, business goals, powerful data, and global market indicators 

• Partner closely with colleagues in UX and Engineering to create a high-value product that’s both powerful and easy to use

• Use your voice, share your perspective, and have a real impact based on your point of view

• Know what will lead to getting promoted, and why, thanks to clear expectations and robust career paths

• Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.

Read more about our shared product principles here. 

Curious about what part of our product you’ll work on? 

Our Flywheel team are experts in smoothing rough edges and making our internal tools frictionless to use. They are working on problems in our own internal instance of HubSpot, so the user base is easy to access and excited to participate in the product-building process.  Our team builds for HubSpot’s front line sales reps, ops teams and partners, so they can perform their best work and continue to generate continuous value for customers at scale. Learn more about the impact and critical problems the Flywheel Product Team is solving.

In this role you’ll get to:

• Create a shared vision and cohesive roadmap for the future of this product area as a critical member of the Product Triad - our system for building product collaboratively and strategically 

• Drive innovative AI solutions to solve Flywheel problems 

• Drive alignment, set goals, build understanding and motivate others, including cross-functional partners across the company

• Guide new product ideas from initial concept all the way through launch

• Understand our customers and their journey through the product by engaging with them directly and often

• Use data to identify opportunities to improve our customers’ experience, devise strategy to execute your ideas, and partner with business stakeholders across HubSpot to make solutions that help our customers grow

We are looking for people who have:

• A passion for AI and creating AI driven solutions 

• Experience delivering AI product experiences

• Experience launching products successfully to customers

• A multidisciplinary approach to thinking, combining market, business and technical insights to identify opportunities and weigh tradeoffs

• The ability to articulate product vision to a variety of audiences

• Experience partnering closely with design and engineering teams on a regular basis

• A deep respect for the expertise and insights of their collaborators, including engineering, design, UX research, analytics, and others

• A drive to understand customer needs deeply and truly solving for their problems

• Excellent communication, influencing, and interpersonal problem-solving skills

• A passion for growing healthy teams and leaders, cultivating psychological safety, and facilitating tough conversations that help people grow

• A desire to understand how HubSpot products work 

• The ability to make decisions, test assumptions, and iterate - often without perfect information

• Demonstrated ability to adapt in an innovative and fast-paced environment

• An understanding of the competitive GTM software space