Senior Product Designer II - Customer Journey

Senior Product Designer II, Customer Journey 

At HubSpot, our Product Design team shapes the powerful yet easy-to-use foundation of our core experiences. Our vision is to deliver a product that lets businesses focus on outcomes rather than understanding how the system works. Our mission is to give creators and consumers what they need to deliver a unified, high-quality user experience. This could be anything from managing the software, unifying and activating data, or codifying scalable UI patterns. The work you do here drives hundreds of thousands of customers and teams across the globe who depend on us to accelerate their business.

What Sets Platform UX Apart?

• Systems Craft & Ecosystem Impact: You care deeply about detail, cohesion, and building scalable systems that span complex, multi-faceted user journeys. Your work creates the connective tissue and patterns that empower our entire product ecosystem and millions of small-to-medium sized businesses (SMBs).

• AI & Data: Our teams lead the way in building best-in-class AI-powered features and products and seamless data integrations across all of our product lines.

• End-to-End Ownership: Influence everything from technical frameworks to holistic, cross-product experiences—and see your decisions shape the entire product platform.

• Global Scale & Foundation: Play a key role in shaping the foundation of world-class SaaS, directly impacting hundreds of thousands of users across the globe.

• Innovate What’s Next: Work hand-in-hand on the future of data, AI, and unified cross-product experiences.

What You’ll Do

• Tackle Cross-Product Problems: Define, design, and steward experiences that span the entire platform—ensuring cohesion and preventing silos.

• Bring Systems Thinking to Craft: Shape, evolve, and contribute to our design systems; set standards and solve for consistency, scalability, and accessibility.

• Leverage and Shape AI features: Ideate, design, and experiment with AI and automation—whether in customer features, predictive tools, or your own design workflow.

• Collaborate & Lead Across Functions: Foster deep partnership with Product Managers, Engineers, UX Researchers, and Content Designers.

• Measure & Iterate for Real Impact: Define success metrics, validate with analytics and qualitative insights, and iterate relentlessly for both user value and business outcomes.

• Foster a Bold, Inclusive Culture: Elevate team craft, mentor others, share feedback, and help define what’s next for the Product Platform at HubSpot.

What You’ll Bring To HubSpot

• Proven Product Design Craft Expertise: To stand out in the application process, share a portfolio that showcases depth of craft, systems thinking, and measurable impact on users and the business, especially in complex, scalable, or platform environments.

  • Please include at least three recent case studies highlighting these strengths.

• Collaborative Leadership: A history of influencing outcomes across disciplines by building trust, driving alignment, and championing user-centric solutions.

• Systems and Scale Thinking: Passion for connecting the dots across products and platforms, designing experiences that grow with our customers and business needs.

• Adaptability & Change Readiness: Comfort with ambiguity and a proactive mindset in the face of change. You’re energized by new challenges and thrive in a dynamic, evolving environment.

• AI & Automation Curiosity: Excitement to work with (and continue learning about) AI and automation—whether to elevate customer experiences or optimize how we design and deliver.

• Growth Mindset: A genuine drive to constantly learn, share knowledge, and help yourself and others get better, every day.

We Welcome You—Wherever You Are in Your Journey

We know great designers come from many backgrounds. If you’re unsure if you “check all the boxes,” apply anyway. Impact, learning, and growth drive our team—help us make design stronger for everyone