Senior Product Designer, CIA - Insights Team

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role The Content and Business Product organization is a key driver of this growth and scale. We build solutions that fuel the operations and insights needed to acquire, produce and promote great content at Netflix, empowering our global teams to constantly delight our members! 

The Senior design role on the insights team is a unique opportunity to design at the intersection of consumer and enterprise experiences. You’ll work on research tools and experiences that enable a strong understanding of end-user needs, while balancing the requirements of internal insight tools such as dashboards and analytic platforms.

In this role, you will operate across strategic and tactical levels, helping shape the team's vision and design strategy while also rapidly sketching, prototyping, and testing solutions. You’ll collaborate closely with cross-functional partners and play a key role in driving alignment, defining priorities, and helping to deliver high-quality experiences to our members. 

Success in this role requires deep empathy for our global user base and the ability to translate complex problems into intuitive, efficient experiences that help extract important insights and data. You must have experience and a passion for merging consumer and enterprise technology while being able to apply a strong human-centered design process that results in systematic solutions that are thoughtful, elegant, and delightful. 

This role is open to USA remote, but quarterly travel will be expected to our offices in California (LA or Los Gatos), New York City, or Seattle to engage in person with your team and cross-functional stakeholders. Regardless of location, you’ll be expected to work PST hours.

What you’ll do

• Partner closely with multi-disciplinary team members - Enterprise and Consumer Design, Content Design, Product Management, Engineering, Data and User Research, Operations, and others to take the business to the next level;

• Work across all stages of the design process (user research, ideation, concept development, validation, workflow diagramming, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including user research and exploration;

• Create beautiful, emotionally-compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with PMs to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Advance the discipline of product design within the organization and with partners and clients.  

The must-haves

• Proven Experience: 8+ years as a Product Designer (or equivalent experience) with a strong portfolio showcasing consumer-facing and enterprise product design work.

• Cross-Platform Expertise: Deep experience designing for mobile, TV and/or Web platforms, with a keen understanding of cohesive cross-device experiences.

• Problem-Solving Skills: Proven ability to tackle complex discovery and trust challenges in high-scale, evolving environments, especially where assets are limited.

• Collaboration and Communication: Excellent communication skills with the ability to build alignment, tell compelling stories, and bring cross-functional partners along with you.

• Craft Excellence: Strong visual design sensibility and exceptional storytelling paired with a user-first mindset; attention to detail in both structure and polish.

• Proactiveness: Experience connecting the dots across the organization with other related initiatives across the company while driving collaboration.

• Strong Partnership: Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together.

• Mastery of Figma: Skills in advanced features such as Autolayout, Variables, DevMode, Responsive Prototypes, etc.

• At Netflix, all roles are expected to exemplify the values outlined in our culture. 

Even better if you have…

• Familiarity with building trust in user experiences, including managing transitions from third-party to in-house services.

• Experience working with data scientists and customer research teams to enable best in class insights

• A track record of engaging and acquiring broad audiences, with sensitivity to global markets and localization needs.

• Experience working with established design systems and understanding their impact on workflow scale and localization.

• Experience designing for TV-specific interaction patterns (remote control navigation, focus management, etc.).

• Comfort collaborating with both technical and non-technical stakeholders to deliver nuanced, trustworthy experiences.

When evaluating your experience and skills we will be focusing on:

• An outstanding portfolio, showcasing your strengths in visual design craft, interaction design logic, and the rationale behind your design decisions;

• Effective English verbal/written communication and presentation skills, with the ability to successfully articulate design concepts to your team and senior stakeholders;

• Strong ability to think technically and collaborate seamlessly with engineers and data scientists as it pertains to understanding the benefits, possibilities, and constraints of common coding languages and machine learning platforms;

• Effective time management skills to balance project schedule with fast-paced deadlines;

• Strong conceptual thinking that balances user needs, business goals, and feasibility;

Does this sound interesting but not a perfect match for your skills?

Please don’t self-select out; let’s figure it out together. We’d love to talk to you! We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds more substantial teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.  

The overall market range for roles in this area of Netflix is typically The range for this role is $120,000 - $515,000.

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.